Order & Customer Success Coordinator

Lake Air Products; Minneapolis (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

Full Benefits

401(k) Employer Match

Paid Time Off (PTO)

Tuition Reimbursement

Job summary

Lake Air Products, a fast-growing contract manufacturer, seeks an Account Support Coordinator to manage orders and shipments. You will be the main liaison between customers and internal teams, ensuring accurate processing and timely delivery from our Minnesota operations.

Ideal candidates have manufacturing process knowledge, ERP experience (Epicor preferred), and strong communication skills. The role supports cross-functional collaboration and continuous improvement initiatives.

Qualifications

• Knowledge of manufacturing processes and scheduling of jobs.
• Experience with Microsoft Office in a manufacturing environment.
• Prior ERP experience (Epicor preferred).
• Ability to multi-task in a fast-paced team setting.
• Strong communication and teamwork skills.
• High school diploma or equivalent; associates degree preferred.

Responsibilities

• Serve as primary contact for assigned customers and manage order status.
• Coordinate with Order Entry, Production, Scheduling, and Account Management.
• Monitor orders and ERP/CRM systems to resolve issues and improve service.
• Communicate lead times, inventory strategies, and costs to customers.
• Manage customer inventory programs including VMI and consigned inventory.
• Maintain accurate records and assist with process improvements.

Skills

Manufacturing process knowledge

Scheduling of jobs

Excellent communications

Teamwork promoting

Multi-tasking

Education

High School diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

Epicor ERP

Job description

Lake Air Products, a fast-growing contract manufacturer, seeks an Account Support Coordinator to manage orders and shipments. You will be the main liaison between customers and internal teams, ensuring accurate processing and timely delivery from our Minnesota operations.

Ideal candidates have manufacturing process knowledge, ERP experience (Epicor preferred), and strong communication skills. The role supports cross-functional collaboration and continuous improvement initiatives.