Client Success Operations Specialist

Progyny; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Family benefits

Bonus program

401(k) plan with match

Equity

Job summary

Progyny is seeking an Operations & Enablement Associate in New York to provide embedded operational support across an assigned client market. You will partner with CSMs and Market Leaders to keep commitments moving, maintain records, and surface risks for leadership review.

Ideal candidates are organized, proactive, able to manage multiple priorities, and comfortable working with CRM data and reports. This role emphasizes collaboration, process improvement, and cross-team project work in a

Qualifications

• Bachelor's degree or equivalent in a related field or relevant experience.
• Ability to organize, document decisions, and coordinate across teams.
• Strong written and verbal communication; able to summarize complex situations.

Responsibilities

• Track requests and commitments across the market with clear ownership and timelines.
• Maintain accurate client account records and prepare summaries for meetings.
• Identify patterns and risks to inform leadership and improve workflows.
• Prepare materials for operating reviews and coordinate follow-through on priorities.
• Support coverage planning and leadership transitions as needed.

Skills

Organizational skills

Attention to detail

Clear written and verbal communication

CRM proficiency (Salesforce)

Microsoft Office

Data interpretation

Proactive problem solving

Education

Bachelor's degree or relevant experience in client success/operations

Tools

Salesforce

Microsoft Office

Job description

Progyny is seeking an Operations & Enablement Associate in New York to provide embedded operational support across an assigned client market. You will partner with CSMs and Market Leaders to keep commitments moving, maintain records, and surface risks for leadership review.

Ideal candidates are organized, proactive, able to manage multiple priorities, and comfortable working with CRM data and reports. This role emphasizes collaboration, process improvement, and cross-team project work in a