Client Success Operations Pro (Enablement)

Progyny, Inc.; New York (NY); In loco; USD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Family-friendly benefits

Health, dental, vision, and life保险

Bonus program

401(k) with company match

Equity opportunities

Paid time off and flexible summer time

Office meals and onsite snacks in NYC

Mentorship and learning programs

Descrizione del lavoro

Progyny, Inc. is seeking an Operations & Enablement Associate in the New York area to provide embedded operational support across an assigned client market.

The role partners with CSMs and the Market Leader to keep commitments on track, maintain accurate records, and surface risks so teams can focus on strategic relationships. Reporting to the Director of CS Operations & Enablement, the role suits someone organized, proactive, and who thrives in complex environments.

Competenze

• Bachelor's degree or relevant experience in client success, operations, or related business field.
• Strong organizational skills with ability to manage competing priorities and follow through.
• Clear written and verbal communication, ability to summarize complex situations and document decisions.
• Comfort with using reports and summaries to identify trends and provide leadership updates.
• Proficiency in CRM platforms (Salesforce a plus), Microsoft Office, and shared content tools.
• Sound judgment on escalation paths and proactive ownership of tasks.
• Ability to handle confidential information with discretion.

Mansioni

• Track client-related requests and commitments across your market, coordinating with internal teams to clarify ownership and timelines.
• Monitor outstanding work to identify delays, risks, and issues, and keep CSMs and Market Leader informed with updates.
• Gather and organize information on client issues to support timely review, resolution, and escalation for CSM readiness.
• Maintain and audit client account and contact records, ensuring interactions and decisions are accurately recorded.
• Prepare account summaries ahead of client meetings, renewals, and coverage transitions, so the incoming owner walks in prepared.
• Compile reports on client activity and operational trends to help leadership prioritize attention and resources.
• Partner with Market Leader to track priorities, milestones, and initiatives, providing updates on progress and risks.
• Prepare materials for operating reviews and leadership meetings, document action items, and coordinate follow-through.
• Support coverage planning and handoffs during leaves or transitions, identifying gaps in advance.
• Contribute to cross-team projects like updating process documentation and improving workflows.

Conoscenze

Organizational skills

Attention to detail

Written and verbal communication

Data analysis

CRM platforms (Salesforce)

Microsoft Office

Proactive mindset

Cross-team collaboration

Formazione

Bachelor's degree or equivalent experience in related field

Strumenti

Salesforce

Microsoft Office

Descrizione del lavoro

Progyny, Inc. is seeking an Operations & Enablement Associate in the New York area to provide embedded operational support across an assigned client market.

The role partners with CSMs and the Market Leader to keep commitments on track, maintain accurate records, and surface risks so teams can focus on strategic relationships. Reporting to the Director of CS Operations & Enablement, the role suits someone organized, proactive, and who thrives in complex environments.