Client Success & Operations Manager

Global Facility Management & Construction, Inc.; Melville (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Global Facility Management & Construction, Inc. in Melville, NY is seeking a client relations specialist to manage correspondences and ensure positive client relationships. You'll be responsible for handling client needs, assigning work orders, and monitoring emergency tickets.

The ideal candidate has at least one year of experience in a fast-paced office environment, strong time management, and excellent communication skills. Proficiency in Excel and Outlook is essential. The role includes problem solving and maintaining service quality.

Qualifications

• One year of experience working in a fast‑paced office environment.
• Ability to exercise flexibility, initiative, and good judgment.
• Demonstrated ability to consistently exceed the performance requirements.

Responsibilities

• Build strong client relationships and maintain service work orders.
• Problem solve any client or vendor concerns effectively.
• Monitor emergency tickets and ensure progress is made.

Skills

Time management

Customer orientation

Communication skills

Proficiency in Excel

Ability to work independently

Education

High School/College experience

Tools

Excel

Outlook

Job description

Global Facility Management & Construction, Inc. in Melville, NY is seeking a client relations specialist to manage correspondences and ensure positive client relationships. You'll be responsible for handling client needs, assigning work orders, and monitoring emergency tickets.

The ideal candidate has at least one year of experience in a fast-paced office environment, strong time management, and excellent communication skills. Proficiency in Excel and Outlook is essential. The role includes problem solving and maintaining service quality.