Client Success & Operations Manager

All American Facility Maintenance Inc; Florida; Hybrid; USD 70,000 - 105,000; Full time

Job summary

All American Facility Maintenance Inc. seeks an Operations Manager to execute facilities services for multi-service deals and to provide exceptional customer service across teams and key accounts.

The role involves ensuring quality, resolving issues, and driving profitable order delivery while coordinating with finance and support teams. Responsibilities include building trusted advisor relationships with accounts, leading solution development, and reporting on account activity and key metrics.

Qualifications

• Bachelor's degree or 7+ years in FacilityMaintenance account management or client services.
• Strong account management skills to create, maintain, and expand customer relationships.
• Excellent written and verbal communication skills; ability to influence at all levels.

Responsibilities

• Manage customer communications, resolve conflicts, and ensure compliance on deliverables and revenues.
• Review major deliverables to ensure quality and customer satisfaction.
• Inform CEO of potential problems and proactively address customer needs.
• Build and maintain long-lasting relationships with key accounts and stakeholders.
• Lead solution development with cross-functional involvement of company personnel.
• Coordinate with Accounting/Billing to ensure accounts are in good standing.
• Forecast, track, and report on key account metrics.
• Provide regular two-way communication between customer and team and escalate high-severity issues as needed.

Skills

Account management

Customer communication

Negotiation

Relationship building

Problem solving

Teamwork

Time management

Education

Bachelor's degree

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

All American Facility Maintenance Inc. seeks an Operations Manager to execute facilities services for multi-service deals and to provide exceptional customer service across teams and key accounts.

The role involves ensuring quality, resolving issues, and driving profitable order delivery while coordinating with finance and support teams. Responsibilities include building trusted advisor relationships with accounts, leading solution development, and reporting on account activity and key metrics.