Client Success & Onboarding Specialist

FF Inc; Glendale (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

FF Inc in Glendale, AZ is seeking a personable Client Services Associate to support client relationships and day-to-day communication. You will work directly with clients to understand their needs, provide information about products and services, and coordinate follow-ups to ensure a smooth experience.

You’ll collaborate with internal sales and account teams to keep requests organized, connect clients with suitable offerings, and assist with onboarding and ongoing account activity.

Qualifications

• Strong verbal and written communication skills are essential.
• Excellent organization and attention to detail are expected.
• Ability to understand client needs and communicate solutions clearly.
• Reliable follow-through and time management are important.

Responsibilities

• Serve as a point of contact for new and existing clients.
• Communicate with clients regarding products, services, account information, and current offerings.
• Respond to client questions and provide accurate, timely information.
• Learn individual client needs and connect them with appropriate products or services.
• Support onboarding and account setup for new clients.
• Coordinate follow-up communication with clients.
• Maintain regular contact regarding account needs and updates.
• Assist with client meetings and account-related communications.
• Maintain accurate client information and interaction history.
• Update account activity and client records within CRM systems.
• Monitor open requests and coordinate next steps with internal teams.
• Assist sales and account teams with client-related activities.
• Prepare client materials and account information.
• Gather client feedback and share insights internally.
• Identify recurring client needs and opportunities for additional support.

Skills

Communication skills

Organization

Relationship building

Time management

CRM familiarity

Tools

CRM systems

Job description

FF Inc in Glendale, AZ is seeking a personable Client Services Associate to support client relationships and day-to-day communication. You will work directly with clients to understand their needs, provide information about products and services, and coordinate follow-ups to ensure a smooth experience.

You’ll collaborate with internal sales and account teams to keep requests organized, connect clients with suitable offerings, and assist with onboarding and ongoing account activity.