Client Success & Onboarding Specialist

Luxuriate Management; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Career advancement

Team-focused culture

Hands-on customer relations

Job summary

Luxuriate Management is seeking a Client Relations Associate in Charlotte, NC to serve as the primary contact for clients and ensure exceptional service. You will foster strong relationships, support onboarding, and help drive customer satisfaction in a fast-paced, collaborative environment.

The role emphasizes strong communication, teamwork, problem-solving, and a proactive approach to client success, with opportunities for growth within the company.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer service or client-facing experience preferred.
• Ability to work independently and collaboratively.
• Professional demeanor with strong problem-solving skills.
• Adaptability in a fast-paced environment.

Responsibilities

• Develop and maintain strong relationships with new and existing clients
• Respond to customer questions and provide timely support
• Educate clients on products, services, and available solutions
• Assist with onboarding new customers and managing client accounts
• Coordinate with internal departments to ensure client needs are met
• Resolve customer concerns professionally and efficiently
• Monitor client feedback and identify opportunities for improvement
• Support business growth through customer retention and relationship building

Skills

Communication

Organizational skills

Customer service

Teamwork

Problem solving

Adaptability

Job description

Luxuriate Management is seeking a Client Relations Associate in Charlotte, NC to serve as the primary contact for clients and ensure exceptional service. You will foster strong relationships, support onboarding, and help drive customer satisfaction in a fast-paced, collaborative environment.

The role emphasizes strong communication, teamwork, problem-solving, and a proactive approach to client success, with opportunities for growth within the company.