Assistant OFFICE Manager

Maid in JC; Jersey City (NJ); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Bonus based on performance

Paid time off

Competitive salary

Employee discounts

Opportunity for advancement

Descripción de la vacante

Maid in JC is the highest rated cleaning company serving luxury apartments and condos in downtown Jersey City. We focus on delivering exceptional customer service by fostering a culture of respect, continuous improvement and team empowerment. We are seeking an Assistant Office Manager with a focus on Operations to join our team.

This is a promotable position. You will schedule, respond to leads and clients, order supplies and coordinate with the sales team to optimize daily routes and client

Formación

• Strong communication and interpersonal skills.
• Accuracy in all details and strong follow-up.
• Self-motivation and drive with a competitive nature.
• Detail-oriented with the ability to prioritize tasks.
• Spoken Spanish preferred but not required.

Responsabilidades

• Respond to client inquiries and staff requirements while scheduling efficiently.
• Build and nurture relationships with customers and team members to build trust.
• Create bid pricing and negotiate deals to secure sales.
• Provide pre- and post-sales support, address inquiries, resolve issues, and ensure satisfaction.
• Schedule appointments across service types to meet varied requirements.
• Order supplies and schedule service/repair appointments.

Conocimientos

Communication

Interpersonal skills

Scheduling

Customer service

G-Suite

MAC

Time management

Problem solving

Spanish

Herramientas

G-Suite

MAC OS

Descripción del empleo

Benefits:

• 401(k) matching
• Bonus based on performance
• Paid time off
• Competitive salary
• Employee discounts
• Opportunity for advancement

Maid in JC is the highest rated cleaning company serving luxury apartments and condos in downtown Jersey City. We focus on delivering exceptional customer service by fostering a culture of respect, continuous improvement and team empowerment.

We are seeking an Assistant Office Manager with a focus on Operations to join our team. This is a promotable position. Your responsibilities will include answering calls, emails and texts from leads and clients then scheduling, ordering supplies, trouble shooting, etc. to ensure that team members move smoothly throughout their day. You will be adding, removing and updating one time and recurring appointments making the best "match" to optimize the schedule, satisfy client needs and accommodate employee requirements. Your primary role will be to efficiently schedule clients and team members for the highest level of driving efficiency. You will be supported by our experienced salesperson to help achieve your goals.

We are looking for someone with a proven track record of Customer Service, Scheduling and Sales.

Job Responsibilities:

• Responding to client inquiries and staff requirements as you efficiently schedule
• Relationship Building: Establishing and nurturing relationships with customers and team members to build trust and rapport.
• Pricing, Follow-up, Negotiation: Create bid pricing, and negotiating deals to secure sales and meet revenue targets.
• Customer Support: Providing pre & post-sales support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Scheduling: Find the best option for scheduling appointments of different service types that meet a number of different requirements.
• Ordering supplies, scheduling repair appointments, etc.

Skills and Qualifications:

• Strong communication and interpersonal skills
• MAC computer and G-Suite skills
• Accuracy in all details
• Self-motivation and drive
• Competitive Nature
• Excellent Follow Up
• Detail-oriented and ability to prioritize a number of tasks
• Problem solving skills
• Time management
• Organizational skills
• Experience reading project plans & specifications
• Spoken Spanish preferred but not required