Client Success & Office Coordinator

FirstLight Home Care of Colorado Springs; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Paid time off

Parental leave

Training & development

Job summary

FirstLight Home Care of Colorado Springs is seeking a Client Relations Coordinator to deliver exceptional client service and support daily office operations. You will serve as the main contact for client inquiries, maintain records, and help manage communications with clients and the management team.

The ideal candidate is organized, professional, and personable, able to handle multiple tasks with accuracy while upholding confidentiality and a high level of client satisfaction.

Qualifications

• High school diploma or equivalent required; additional training welcome.
• Prior experience in client relations or office administration preferred.
• Strong written and verbal communication and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Serve as primary contact for client questions and inquiries.
• Maintain accurate client records and communication notes.
• Schedule appointments and manage calendars.
• Assist with onboarding paperwork and coordination tasks.
• Support team with daily office operations and special projects.
• Handle incoming calls and emails promptly and courteously.

Skills

Client relations

Customer service

Organization

Communication

Microsoft Office

Google Workspace

Confidentiality

Problem solving

Education

High school diploma or equivalent

Tools

Apple

Microsoft Office

Google Workspace

CRM software

Job description

FirstLight Home Care of Colorado Springs is seeking a Client Relations Coordinator to deliver exceptional client service and support daily office operations. You will serve as the main contact for client inquiries, maintain records, and help manage communications with clients and the management team.

The ideal candidate is organized, professional, and personable, able to handle multiple tasks with accuracy while upholding confidentiality and a high level of client satisfaction.