Client Care & Office Support Coordinator

At Your Side; Texas; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Job summary

At Your Side Home Care is seeking a dependable Administrative and Client Support Coordinator to join our team. The role focuses on keeping clients, caregivers, and the office aligned through regular check-ins, calls, and administrative support in a full-time, Monday–Friday schedule.

You will manage phone coverage, data entry, and documentation while maintaining confidentiality. Previous office or customer service experience is preferred, and healthcare office exposure is a plus.

Qualifications

• High school diploma or equivalent.
• Office administration or customer service experience preferred.
• Home care or healthcare office experience is a plus.
• Strong verbal and written communication skills.
• Ability to speak, read, write, and understand English.
• Proficiency with email, calendars, Word, and basic spreadsheets.

Responsibilities

• Open and close the office, ensuring it is ready for the workday and properly secured at the end of the day.
• Answer incoming calls, monitor voicemail and company texts, take accurate messages, and direct questions to the appropriate person.
• Make weekly check-in calls to active clients and their representatives to discuss satisfaction, caregiver reliability, and any concerns or unmet needs.
• Make weekly check-in calls to caregivers regarding assignments, supplies, communication, and support needs.
• Document calls, concerns, and follow-up tasks, ensuring outstanding issues are addressed or passed along.
• Recognize and report urgent concerns, missed visits, complaints, and safety issues promptly.
• Schedule and confirm appointments, prepare materials, and communicate changes.
• Assist with filing, scanning, copying, data entry, correspondence, and preparation of client and caregiver materials.
• Sort and distribute incoming mail, maintain office supplies and records, and keep contact lists and logs up to date.
• Help maintain office equipment and coordinate building maintenance requests as needed.
• Keep daily tasks organized, meet deadlines, and communicate completed work, outstanding items, or concerns to the owner.
• Protect confidential information and follow agency policies.

Skills

Communication skills

Organizational skills

Dependable attendance

Professional, respectful attitude

Education

High school diploma or equivalent

Tools

Email

Calendars

Microsoft Word

Spreadsheets

Scanners

Job description

At Your Side Home Care is seeking a dependable Administrative and Client Support Coordinator to join our team. The role focuses on keeping clients, caregivers, and the office aligned through regular check-ins, calls, and administrative support in a full-time, Monday–Friday schedule.

You will manage phone coverage, data entry, and documentation while maintaining confidentiality. Previous office or customer service experience is preferred, and healthcare office exposure is a plus.