Client Support & Office Coordinator

At Your Side Home Care; Montgomery (AL); Presencial; USD 19 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Resumo da oferta

At Your Side Home Care is seeking an Administrative and Client Support Coordinator to join our team. You will help keep our office running smoothly by handling calls, check-ins with clients and caregivers, and a variety of administrative tasks.

The role emphasizes dependable, detail-oriented work, regular hours from 8:00 AM to 5:00 PM, and a focus on clear communication to support clients and caregivers. Healthcare office experience is a plus.

Qualificações

• High school diploma or equivalent.
• Previous office administration or customer service experience preferred.
• Home care or healthcare office experience is a plus.
• Strong verbal and written communication skills.
• Ability to speak, read, write, and understand English.
• Comfortable using email, calendars, Microsoft Word, basic spreadsheets, scanners, and computer software.
• Strong organizational skills, attention to detail, and follow-through.
• Dependable attendance and a professional, respectful attitude.
• Ability to manage interruptions, prioritize tasks, accept feedback, and handle confidential information appropriately.

Responsabilidades

• Open and close the office, ensuring it is ready for the workday and properly secured at the end of the day.
• Answer incoming calls, monitor voicemail and company texts, take accurate messages, and direct questions to the appropriate person.
• Make weekly check-in calls to active clients and their representatives to discuss satisfaction, caregiver reliability, and any concerns or unmet needs.
• Make weekly check-in calls to caregivers regarding assignments, supplies, communication, and support needs.
• Document calls, concerns, and follow-up tasks, making sure outstanding issues are addressed or passed along to the appropriate person.
• Recognize and promptly report urgent concerns, missed visits, complaints, and safety issues.
• Schedule and confirm appointments, prepare materials, and communicate changes.
• Assist with filing, scanning, copying, data entry, correspondence, and preparation of client and caregiver materials.
• Sort and distribute incoming mail, maintain office supplies and records, and keep contact lists and assigned logs up to date.
• Help maintain office equipment and coordinate building maintenance requests as needed.
• Keep daily tasks organized, meet deadlines, and communicate completed work, outstanding items, or concerns to the owner.
• Protect confidential information, follow agency policies, and help with other office tasks as needed.

Conhecimentos

Strong verbal and writtencommunication

Strong organizational skills

Attention to detail

Dependable attendance

Professional attitude

Ability to manage interruptions

Formação académica

High school diploma or equivalent

Ferramentas

Email

Calendars

Microsoft Word

Spreadsheets

Scanners

Descrição da oferta de emprego

At Your Side Home Care is seeking an Administrative and Client Support Coordinator to join our team. You will help keep our office running smoothly by handling calls, check-ins with clients and caregivers, and a variety of administrative tasks.

The role emphasizes dependable, detail-oriented work, regular hours from 8:00 AM to 5:00 PM, and a focus on clear communication to support clients and caregivers. Healthcare office experience is a plus.