vCIO - Managed Service Provider

Bowman Williams; United States; Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company support

Paid time off

Job summary

A leading technology company seeks a vCIO to manage relationships with clients, ensuring satisfaction and alignment with technical teams in a hybrid work environment. The ideal candidate has at least 3 years of experience in an MSP, excellent communication skills and a proven ability to translate business goals into actionable IT strategies. This role offers comprehensive benefits and opportunities for career growth in a client-first culture.

Qualifications

• 3+ years’ experience in a Managed Services Provider environment.
• Ability to convey business value of technical concepts.
• A proactive, calm, and collaborative mindset.

Responsibilities

• Serve as the primary point of contact for ~20–25 clients.
• Lead regular check-ins and Quality Business Reviews (QBRs).
• Identify opportunities for service improvement.
• Collaborate with engineering and project teams.

Skills

Strong communication and organization skills

Relationship-building skills

Understanding technical concepts

Experience running QBRs

Tools

M365

Azure

Networking

Job description

Base Pay Range

$100,000.00/yr - $130,000.00/yr

Additional Compensation Types

Annual Bonus and Commission

Company Overview

We’re a 70-year-strong technology company with a rapidly expanding Managed Services division built on a simple philosophy: be obsessed with excellence. Our people-first, client-first culture has created a team where long tenures are the norm—10, 20, even 30+ years. We invest in your growth, give you autonomy, and celebrate wins together. With fast-paced organic growth and strategic acquisitions, we’re scaling our East Coast footprint and looking for exceptional talent to join the journey.

About the Role

As a vCIO, you’ll own the relationship with a portfolio of fully managed and co-managed clients. You’ll be the trusted advisor guiding communication, satisfaction, and strategic alignment between clients and our internal technical teams. This role is perfect for someone who thrives in MSP environments, loves building relationships, and excels at running QBRs and mapping technology to business outcomes.

Location

• Hybrid work-from-home. Candidates must reside within 20 miles of NYC, Bloomfield, NJ, or Moorestown, NJ.

What You’ll Do

• Serve as the primary point of contact for ~20–25 clients
• Lead regular check-ins and QBRs to drive satisfaction and retention
• Identify opportunities for service improvement and strategic enhancements
• Collaborate with engineering and project teams to ensure expectations are met
• Translate client business goals into actionable IT strategies
• Manage escalations with professionalism and proactive communication

What You Bring

• 3+ years’ experience in an MSP environment (required)
• Strong communication, organization, and relationship-building skills
• Ability to understand technical concepts (M365, Azure, networking) and convey business value
• Proven experience running QBRs and managing multiple client relationships
• A proactive, calm, and collaborative mindset

Benefits

• Medical, dental, and vision insurance
• 401(k) with company support
• FSA, HSA, and Dependent Care FSA options
• Employer-paid life insurance
• Voluntary benefits (life, disability, accident, critical illness, legal, ID protection, pet plans, and more)
• Employee discount marketplace, EAP, and Health Advocate services
• Paid time off
• Long-tenured leadership, stable private ownership (not PE-backed), and real career growth

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting