Account Manager

StoredTech; Town of Queensbury (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Generous PTO

Birthdays Off

Flexible Work Environment

Growth Opportunities

Job summary

StoredTech in the Capital Region of New York is seeking a Client Success Representative who will be the trusted voice for our clients, guiding them through their journey with Managed IT, cloud services, and cybersecurity offerings.

You will build strong relationships, review performance metrics, and collaborate with product and service teams to ensure client success, retention, and opportunities for upsell, while traveling up to 20% as needed.

Qualifications

• Excellent communication and interpersonal skills.
• Analytical mindset for reviewing client performance metrics.
• Ability to manage multiple client accounts simultaneously.
• Strong organizational skills and task orientation.
• CRM experience and comfort with data.
• Team collaboration and coordination.
• Adaptability in a fast-paced environment.

Responsibilities

• Serve as a main point of contact for clients, understanding their business goals and challenges.
• Regularly check in with clients to assess satisfaction and identify opportunities for improvement.
• Escalate complex problems to internal teams with timely resolution.
• Conduct regular client reviews to discuss performance metrics and gather feedback.
• Provide clients with training on new features and best practices.
• Monitor renewals and engage to ensure retention.
• Identify upsell and cross-sell opportunities.
• Advocate for client needs within the organization.
• Collaborate with product and service teams for client-centric improvements.
• Maintain accurate client records and document interactions in CRM.
• Contribute to achieving monthly revenue goals.

Skills

Excellent communication

Analytical mindset

Multi-client management

Team collaboration

Adaptability

CRM experience

Proactive problem solving

Tools

HubSpot CRM

Job description

About this position

About StoredTech

We strive to provide innovative solutions, exceptional service, and a relentless focus on client success. Our mission is to empower our clients to thrive in the digital world by delivering reliable, cutting-edge technology with a personal touch.

StoredTech is a fast-growing Managed Services Provider (MSP) delivering cutting-edge IT solutions that help businesses scale efficiently and securely. With a strong focus on client success, innovation, and reliability, we support organizations across multiple industries with managed IT, cloud services, cybersecurity, and digital transformation.

Position Summary

Are you passionate about building strong relationships and deliveringexceptionalclient experience? AtStoredTech, wedon’tjust provide ITsolutions;we create lasting partnerships with our clients and ensure they thrive. As a Client Success Representative,you’llbe the trusted voice and advocate for our clients, guiding them through their journey with us and ensuring they get the most out of our innovative services.

This is more than just a client-facing role—it’sa chance to make a real impact, collaborate with a teamthat’sdedicated to excellence, and be part of a company that values people just as much as technology. Ifyou’reenergized by helping others succeed, enjoy problem-solving, and want to be part of a fun, dynamic, and forward-thinking workplace,we’dlove to meet you.

Key Responsibilities (Essential Functions)

• Serve as a main point of contact for clients, understanding their business goals and challenges.
• Regularly check in with clients to assess satisfaction andidentifyopportunities for improvement.
• Escalate complex problems toappropriate internalteams and ensuretimelyresolution.
• Conduct regular client reviews with clients to review performance metrics, discuss service enhancements, and gather feedback.
• Provide clients with trainingonnew features, updates, and best practices related to our services.
• Monitor renewals and proactivelyengage withclients to ensure retention.
• Identifyupsell and cross-sell opportunities.
• Advocate for client needs and requirements within the organization.
• Collaborate with product and service development teams to ensure client-centric improvements.
• Maintainaccurateand up-to-date client records, including contact information, preferences, and service history.
• Document client interactions and resolutions in the CRM system.
• Perform anyadditionaljob duties as requested by management to contribute to the overall success of the organization.
• Contribute to sales along with retiring a monthly revenue goal.

Required Qualifications:

• Excellent communication and interpersonal skills
• Analytical mindset for reviewing client performance metrics
• Ability to manage multiple client accounts simultaneously
• Strong organizational skills
• Task oriented
• CRM experience
• Ability to work in a fast-paced environment
• Team collaboration and coordination
• Adaptability in a dynamic environment

Preferred:

• CRM Experience – HubSpot preferred
• IT Service, MSP or Technology sales experience
• Communicates effectively via phone, video meetings, and email.
• Use computers and office equipment for extended periods.
• Ability to sit, stand, and travel as needed.
• Reads, writes, and communicates clearly to perform job duties and interact with clients and team members.
• Occasional travel is required to client sites or StoredTech offices (estimated 20%).
• Work Schedule
• Candidates between the capital region and Queensbury, NY preferred.
• Flexibility required for occasional after-hours meetings or travel based on client and business needs.
• Competitive base salary with uncapped commissions.
• OTE $100k-$120k/year
• Benefits include: Medical, dental, and vision insurance; 401(k); paid holidays; generous PTO, birthdays off; flexible work environment; and opportunities for professional growth within a fast-growing, collaborative culture.

About StoredTech

We strive to provide innovative solutions, exceptional service, and a relentless focus on client success. Our mission is to empower our clients to thrive in the digital world by delivering reliable, cutting-edge technology with a personal touch.

StoredTech is a fast-growing Managed Services Provider (MSP) delivering cutting-edge IT solutions that help businesses scale efficiently and securely. With a strong focus on client success, innovation, and reliability, we support organizations across multiple industries with managed IT, cloud services, cybersecurity, and digital transformation.

Position Summary

Are you passionate about building strong relationships and deliveringexceptionalclient experience? AtStoredTech, wedon’tjust provide ITsolutions;we create lasting partnerships with our clients and ensure they thrive. As a Client Success Representative,you’llbe the trusted voice and advocate for our clients, guiding them through their journey with us and ensuring they get the most out of our innovative services.

This is more than just a client-facing role—it’sa chance to make a real impact, collaborate with a teamthat’sdedicated to excellence, and be part of a company that values people just as much as technology. Ifyou’reenergized by helping others succeed, enjoy problem-solving, and want to be part of a fun, dynamic, and forward-thinking workplace,we’dlove to meet you.

Key Responsibilities (Essential Functions)

• Serve as a main point of contact for clients, understanding their business goals and challenges.
• Regularly check in with clients to assess satisfaction andidentifyopportunities for improvement.
• Escalate complex problems toappropriate internalteams and ensuretimelyresolution.
• Conduct regular client reviews with clients to review performance metrics, discuss service enhancements, and gather feedback.
• Provide clients with trainingonnew features, updates, and best practices related to our services.
• Monitor renewals and proactivelyengage withclients to ensure retention.
• Identifyupsell and cross-sell opportunities.
• Advocate for client needs and requirements within the organization.
• Collaborate with product and service development teams to ensure client-centric improvements.
• Maintainaccurateand up-to-date client records, including contact information, preferences, and service history.
• Document client interactions and resolutions in the CRM system.
• Perform anyadditionaljob duties as requested by management to contribute to the overall success of the organization.
• Contribute to sales along with retiring a monthly revenue goal.

Required Qualifications:

• Excellent communication and interpersonal skills
• Analytical mindset for reviewing client performance metrics
• Ability to manage multiple client accounts simultaneously
• Proactive problem solver
• Strong organizational skills
• Task oriented
• CRM experience
• Ability to work in a fast-paced environment
• Team collaboration and coordination
• Adaptability in a dynamic environment

Preferred:

• CRM Experience – HubSpot preferred
• IT Service, MSP or Technology sales experience
• Communicates effectively via phone, video meetings, and email.
• Use computers and office equipment for extended periods.
• Ability to sit, stand, and travel as needed.
• Reads, writes, and communicates clearly to perform job duties and interact with clients and team members.
• Occasional travel is required to client sites or StoredTech offices (estimated 20%).

• Work Schedule
• Standard schedule: Monday–Friday, 8:00 AM – 5:0...