Client Success Manager - Healthcare IT (Carmel, IN)

Clinical Architecture; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Holidays & PTO

Sabbatical opportunities

401k Matching

Medical, Dental, Vision

Maternity and Parental leave

Volunteer Time

Job summary

Clinical Architecture is seeking a Client Success Manager in the Indianapolis, IN area to create a positive experience for our clients as they integrate our software products. The primary objective is to understand clients’ business needs and ensure those needs are met through onboarding, software implementation, and training. The role is based on-site at our Carmel, IN Headquarters, five days a week, with some flexibility.

Applicants must be authorized to work in the U.S. without sponsorship.

Qualifications

• 4+ years of proven customer relationship management experience is required.
• Proven ability to translate between IT and business stakeholders.
• 3+ years in healthcare technology or terminology preferred.
• Experience with HubSpot and MS Office is preferred.

Responsibilities

• Provide a positive client experience by delivering great service and engaging with clients throughout the relationship.
• Understand clients’ needs and use resources to identify options and recommendations.
• Collaborate with Sales to support renewals and identify expansion opportunities.
• Maintain knowledge of assigned clients and our software; respond to inquiries accurately.
• Demo software capabilities, address use-cases, implement best practices, and identify integration opportunities.

Skills

Client relationship management

Translate IT and business language

Healthcare technology terminology

Project coordination

Strong communication

Time management

Tools

HubSpot

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Clinical Architecture is seeking a Client Success Manager in the Indianapolis, IN area to create a positive experience for our clients as they integrate our software products. The primary objective is to understand clients’ business needs and ensure those needs are met through onboarding, software implementation, and training. The role is based on-site at our Carmel, IN Headquarters, five days a week, with some flexibility.

Applicants must be authorized to work in the U.S. without sponsorship.