Strategic Client Success Manager for HealthTech Growth

Crossover Health; United States; Remote; USD 65,000 - 84,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

Paid Time Off

401K

Job summary

Crossover Health is seeking a Client Success Manager to join the Account Management team. This role emphasizes data-driven engagement to grow revenue by strengthening the client and member experience.

Based in Illinois, Indiana, Ohio, or Kentucky, you will coordinate with cross-functional teams to plan, execute and analyze engagement strategies, events, and initiatives that drive activation and usage. A base pay range and comprehensive benefits are provided.

Qualifications

• 3+ years of client success, marketing and member experience.
• Bachelor’s degree in a relevant discipline.

Responsibilities

• Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
• Consults with client on planning, execution and analysis of tailored engagement strategies and tactics
• Develops and executes against path to achieving/exceeding revenue targets as related to member engagement
• Completes client discovery and expectation setting around engagement activities
• Leads client engagement initiatives
• Partners with clients to develop and execute onsite and virtual events to increase engagement
• Partners with Marketing to design events and experiences that drive account activations and users
• Responsible for supporting new account implementation
• Manages a cadence of proactively scheduled client interactions
• Leverages internal data sources to draft client facing materials
• Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests
• Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts
• Provides support across the Account Management team to manage internal projects and revenue reporting
• Performs other duties as assigned

Skills

Client success

Marketing

Member experience

Education

Bachelor’s degree in a relevant discipline

Job description

Crossover Health is seeking a Client Success Manager to join the Account Management team. This role emphasizes data-driven engagement to grow revenue by strengthening the client and member experience.

Based in Illinois, Indiana, Ohio, or Kentucky, you will coordinate with cross-functional teams to plan, execute and analyze engagement strategies, events, and initiatives that drive activation and usage. A base pay range and comprehensive benefits are provided.