Client Success Manager (Fully Remote)

Array; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits (100% for employees)

401(k) match up to 4%

Unlimited PTO + 14 company holidays

Desk setup subsidy

Wifi/cell phone stipend

Summer Fridays

Job summary

Array, a remote-first fintech platform, seeks a Client Success Manager to deliver strategic partnership and tailored solutions for a portfolio of accounts. You will drive revenue growth from existing clients by building strong relationships and guiding adoption of Array’s product suite.

Responsibilities span deployment, launch, ongoing optimization, expansion, and renewal, with a focus on solving client challenges and identifying new opportunities.

Qualifications

• Experience managing high-value accounts and driving revenue growth.
• Ability to guide clients through deployments, launches, optimization, expansion and renewal.
• Strong relationship-building and strategic guidance with clients.

Responsibilities

• Manage and grow a portfolio of high-value accounts, aligning with clients' objectives.
• Own the client journey from deployment through renewal, ensuring adoption and expansion.
• Proactively resolve issues and identify growth opportunities across the product suite.

Skills

Account management

Relationship building

Strategic thinking

Problem solving

Job description

• Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster.
• We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.

Role Overview:

• As a Client Success Manager, you will create an unparalleled client experience by providing strategic partnership and tailored solutions for your book of accounts.
• You will drive revenue growth from existing accounts by building strong relationships and identifying ways to help clients achieve their goals via Array’s suite of products.

What You'll Do:

• Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges.
• Take ownership of your clients throughout all phases of their relationship, including deployment, launch, ongoing optimization, and ultimately expansion and renewal.
• Proactively problem solve for your clients by resolving or anticipating issues, and identify, pursue, and lead complex growth opportunities.

What We Offer:

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents.
• Unlimited PTO and sick leave + 14 company holidays, 100% 401k match up to 4% with immediate vesting, and generous parental leave.
• $1,000 desk setup subsidy, $100/month for wifi/cell phone expenses, and summer Fridays.

Array

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs launch consumer credit and identity monitoring products. As a remote-first company, it focuses on providing opportunities for high-performing individuals to have deep impact in the fast-growing fintech space.