Client Success Manager, Fulfillment Automation (Robotics)

Exotec; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus potential

Comprehensive medical, dental and vision coverage

Generous vacation policy

401(k) with company match

Employee Share Option program eligibility

Opportunities for training and development

Newly renovated office space

Job summary

A leading robotics company in Atlanta seeks a Client Advocate to enhance client satisfaction and manage maintenance contracts. The ideal candidate will have a Bachelor's degree and over 5 years of maintenance experience, particularly with contract execution. Responsibilities include monitoring client satisfaction, ensuring compliance with service agreements, and participating in the improvement of operational reliability. The company offers competitive benefits, including an annual bonus and comprehensive medical coverage.

Qualifications

• 5+ years of maintenance experience with exposure to contract execution.
• Broad knowledge of software, mechanical and electrical engineering.
• Openness to travelling up to 25% to client sites.

Responsibilities

• Understand clients' operational objectives and how Exotec's solutions support them.
• Monitor client satisfaction and seek opportunities to improve experience.
• Ensure Exotec meets terms of service agreements.

Skills

Interpersonal skills

Customer service orientation

Analytical skills

Project management

Technical documentation preparation

Education

Bachelor's degree or equivalent

Job description

A leading robotics company in Atlanta seeks a Client Advocate to enhance client satisfaction and manage maintenance contracts. The ideal candidate will have a Bachelor's degree and over 5 years of maintenance experience, particularly with contract execution. Responsibilities include monitoring client satisfaction, ensuring compliance with service agreements, and participating in the improvement of operational reliability. The company offers competitive benefits, including an annual bonus and comprehensive medical coverage.