On-Site Customer Care Manager – Robotics & Automation

Addverb Technologies Usa Inc; Louisville (KY); Sur place; USD 120 000 - 140 000; Plein temps

Avantages offerts par ce poste

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Competitive salary

Opportunity for advancement

Relocation bonus

Health savings account

Life, LTD, AD&D insurance

Professional development assistance

Relocation assistance

Résumé du poste

A technology solutions company in Louisville, KY is looking for a Customer Care Manager to oversee on-site and remote technical service for their prominent clients. The role requires a degree in Engineering and 5-7 years of experience in a managerial position. Responsibilities include managing a team, enhancing customer satisfaction, and ensuring compliance with service contracts. The position offers a competitive salary ranging from $120,000 to $140,000 per year along with comprehensive benefits.

Qualifications

• Minimum 5-7 years of experience in a similar role with management duties.
• Hands-on approach for technical support.
• Experience in robotics and warehouse automation is an advantage.

Responsabilités

• On-site and remote support for clients.
• Manage a team of engineers and technicians.
• Collaborate with the Director of Customer Care to implement after-sales strategy.

Connaissances

Mechanical/Electrical/Mechatronics Engineering

Management experience

MS Office

Computerized Maintenance Management Systems (CMMS)

Troubleshooting & Root Cause Analysis

Customer Centricity

Strong verbal and written communication

Team management

Formation

Bachelor’s degree or equivalent

Description du poste

A technology solutions company in Louisville, KY is looking for a Customer Care Manager to oversee on-site and remote technical service for their prominent clients. The role requires a degree in Engineering and 5-7 years of experience in a managerial position. Responsibilities include managing a team, enhancing customer satisfaction, and ensuring compliance with service contracts. The position offers a competitive salary ranging from $120,000 to $140,000 per year along with comprehensive benefits.