Senior Customer Success Lead - Robotics & Growth

Boston Dynamics; Waltham (MA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Annual Bonus

Job summary

Boston Dynamics seeks a Customer Success Manager to champion post-sales value for robotics customers. You will act as customer advocate and coordinate with internal teams to drive satisfaction, retention, and expansion.

You will lead executive reviews, build growth plans, analyze service data, and collaborate across Sales, Product, and Services to deliver measurable outcomes while traveling as needed.

Qualifications

• Proven ability to manage complex customer relationships and drive satisfaction.
• Strong analytical skills to interpret client data and drive recommendations.
• Excellent stakeholder management and cross-functional collaboration.
• Exceptional written and verbal communication with executive audiences.
• Experience with CRM platforms and customer success tooling.

Responsibilities

• Serve as the ongoing relationship lead for high-value accounts, ensuring satisfaction, retention and expansion.
• Lead regular client meetings, business reviews and issue-resolution discussions with minimal oversight.
• Conduct onsite visits to build relationships and understand client robotics applications.
• Collaborate with Sales to identify upsell opportunities and support strategic account planning.
• Build cross-functional partnerships to support product feedback, service improvements and customer goals.
• Escalate issues and coordinate resolution across internal teams to align on customer needs.
• Map customer high-level goals to internal priorities and drive value delivery.

Skills

Customer Success Management

Analytical skills

Stakeholder management

Communication

CRM tools

Tools

CRM tools

Analytics/reporting tools

Job description

Boston Dynamics seeks a Customer Success Manager to champion post-sales value for robotics customers. You will act as customer advocate and coordinate with internal teams to drive satisfaction, retention, and expansion.

You will lead executive reviews, build growth plans, analyze service data, and collaborate across Sales, Product, and Services to deliver measurable outcomes while traveling as needed.