Client Success Manager - Flexible Hours & Growth

Laurel Coral; Fort Worth (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Flexible working hours

Job summary

Laurel Coral, a Fort Worth-based software company, is seeking a Customer Success Manager to ensure clients achieve their goals with our solutions. This full-time role involves managing client relationships, providing ongoing support, and monitoring software performance from our Fort Worth office.

You'll collaborate with sales and technical teams to address client needs, coordinate projects, and analyze data to drive adoption and satisfaction.

Qualifications

• Bachelor's degree in a related field is required.
• Experience in customer success or similar role preferred.
• Strong communication and interpersonal skills are essential.
• Proficiency in relevant software tools and a client-centric approach are required.

Responsibilities

• Monitor client satisfaction and engagement.
• Provide ongoing support and training to ensure successful adoption of our software.
• Identify opportunities for product improvements based on client feedback.
• Coordinate client meetings, support project coordination, and analyze data to drive outcomes.

Skills

Excellent communication

Client relationship management

Attention to detail

Data analysis

Team collaboration

Education

Bachelor's degree in a related field

Tools

CRM software

Job description

Laurel Coral, a Fort Worth-based software company, is seeking a Customer Success Manager to ensure clients achieve their goals with our solutions. This full-time role involves managing client relationships, providing ongoing support, and monitoring software performance from our Fort Worth office.

You'll collaborate with sales and technical teams to address client needs, coordinate projects, and analyze data to drive adoption and satisfaction.