Client Success Manager — 3PL Fulfillment Growth Partner

Staci Americas, Inc.; Valley Gardens (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

Staci Americas, Inc. in San Bernardino, CA is seeking a Client Success Manager to own the client experience for key accounts and drive long-term value. This role focuses on building strong client relationships, renewing contracts, and coordinating with internal teams to deliver exceptional service.

You will serve as the primary contact for client inquiries, analyze feedback, and leverage your knowledge of our WMS and fulfillment processes to optimize outcomes and satisfaction.

Qualifications

• 3–5 years account management or B2B customer service experience, ideally within a multi-client warehousing environment
• Experience with 3PL and/or fulfillment activities is advantageous

Responsibilities

• Own the client experience of Key Accounts from day 1, being a growth partner and an effective problem-solving resource to support the clients’ long-term goals
• Serve as the primary point of contact for all clients’ inquiries and needs
• Analyze customer feedback to identify areas for improvement, communicate with internal teams to resolve any issues, and ensure successful implementation of new activities and projects
• Maintain accurate client records, keeping track of any contract updates and renewals
• Assess customers’ goals and recommend appropriate services as needed, ensuring that each client is getting the ideal suite of services for their unique needs
• Leverage a deep understanding of the technical aspects of our WMS to find solutions to customer needs and improve overall customer experience
• Learn and understand Standard Operating Procedures for all account-related activities
• Conduct weekly, quarterly and annual business reviews to customers are kept-up-to-date on our services, issues are resolved proactively and customer KPIs are met
• Supervise the work of client service representatives

Skills

Client relationship management

Communication skills

Problem solving

Time management

Attention to detail

Team supervision

Project management

Customer service

Job description

Staci Americas, Inc. in San Bernardino, CA is seeking a Client Success Manager to own the client experience for key accounts and drive long-term value. This role focuses on building strong client relationships, renewing contracts, and coordinating with internal teams to deliver exceptional service.

You will serve as the primary contact for client inquiries, analyze feedback, and leverage your knowledge of our WMS and fulfillment processes to optimize outcomes and satisfaction.