Client Success & Logistics Liaison

Saddle Creek Logistics Services; Jeffersonville, Northern (IN, KY); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Weekly pay

Benefits package including medical, in

Dental, vision, and Rx

HSA with employer contributions

Weekly 401(k) match

Paid time off upon hire

8 holidays per year

Tuition reimbursement

Company paid life insurance

Short term disability

Job summary

The Client Services Coordinator at Saddle Creek Logistics Services in Jeffersonville, IN will serve as the key liaison between clients and our operations, delivering a high-quality, professional experience. You will respond to inquiries, track issues, and coordinate with internal teams to resolve questions and implement improvements.

Ideal candidates have strong communication, solid organization, and comfort using warehouse systems.

Qualifications

• Associates degree preferred or equivalent experience.
• Six months in a customer service role required.
• Experience with warehouse management systems preferred.

Responsibilities

• Communicates with customers verbally and in writing in a professional manner.
• Serve as liaison between client and Saddle Creek operations.
• Build rapport and manage client expectations and status updates.
• Enter, review, and track client requests and issues.
• Identify process improvements to enhance the client experience.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Multitasking

Education

Associates degree preferred

High School diploma or GED

Tools

WMS

CRM

Microsoft Office

Job description

The Client Services Coordinator at Saddle Creek Logistics Services in Jeffersonville, IN will serve as the key liaison between clients and our operations, delivering a high-quality, professional experience. You will respond to inquiries, track issues, and coordinate with internal teams to resolve questions and implement improvements.

Ideal candidates have strong communication, solid organization, and comfort using warehouse systems.