Client Success Coordinator

SCC Saddle Creek Corporation; Joliet (IL); On-site; USD 23,298 - 33,182; Full time

Benefits offered by this job

Weekly pay with skill pay and shift differentials

Medical, dental, and vision coverage

401(k) match

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

SCC Saddle Creek Corporation in Joliet, IL is looking for a Client Service Coordinator (CSC) to serve as the primary liaison between clients and the company's logistics services. The role involves resolving client inquiries, ensuring a high-quality service experience.

The ideal candidate must possess excellent communication skills, a high school diploma or equivalent, and experience in customer service. Benefits include competitive pay, health coverage, and 401(k) matching.

Qualifications

• High School Diploma or GED required.
• At least six months of customer service experience.
• Experience with warehouse management systems preferred.

Responsibilities

• Act as primary liaison between clients and the company.
• Resolve client inquiries and concerns effectively.
• Maintain and share service reports with clients.
• Assist clients with questions and offer solutions.

Skills

Customer service experience

Communication skills

Problem-solving skills

Technology proficiency

Education

High School Diploma or GED

Associate's Degree (preferred)

Tools

Warehouse Management Systems (WMS)

Microsoft Office Suite

Job description

SCC Saddle Creek Corporation in Joliet, IL is looking for a Client Service Coordinator (CSC) to serve as the primary liaison between clients and the company's logistics services. The role involves resolving client inquiries, ensuring a high-quality service experience.

The ideal candidate must possess excellent communication skills, a high school diploma or equivalent, and experience in customer service. Benefits include competitive pay, health coverage, and 401(k) matching.