Client Services Coordinator; M-F 8:30am-5pm

SCC Saddle Creek Corporation; Jeffersonville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay with skill pay and shift d 

Medical, dental, vision benefits

Medical reimbursement

HSA with employer contribution

Weekly 401(k) match

Vacation on hire

8 holidays per year

Personal time after 90 days

EAP and identity theft protection

Tuition reimbursement

Company paid life insurance & short‑/‑

Job summary

Saddle Creek Corporation is seeking a Client Service Coordinator (CSC) to provide high-quality client experiences and serve as a liaison between clients and Saddle Creek. You will assist clients across issues, questions, and enhancements using various systems while maintaining effective relationships with associates, agencies, and the public.

Responsibilities include professional communication with clients, supporting client relationships, coordinating and tracking client requests, and

Qualifications

• Associates’ Degree preferred for the role.
• High School Diploma or GED is required.
• Six months of customer service experience is required.

Responsibilities

• Communicates with the customer professionally in writing and verbally.
• Support client relationships by acting as an extension of the client's business.
• Build rapport with partners, set expectations, and provide status updates.
• Assist clients with questions, research issues, and provide solutions.
• Enter, review, coordinate and track progress on client requests.
• Identify process improvements to enhance the client experience.

Skills

Excellent communication

Interpersonal skills

Problem solving

Attention to detail

Education

Associates’ Degree preferred

High School Diploma or GED required

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee-only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek.

Overview

The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.

Responsibilities

• Communicates with the customer verbally and in writing with a professional and positive attitude.
• Support client relationship by becoming an extension of our client's business
• Build strong rapport with partners with managing relationships, setting expectation and status communication
• Assist clients with questions, offer solutions, researches issues and provides status updates
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
• Proactively identify process improvements that enhance the Client experience and streamlines operations
• Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed.
• Communicates client requested projects with the operation (Kitting, Receiving, etc.)
• Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors; Supports parcel requests and issues from carrier or client and escalates as needed.
• Oversees CRM and dispatches tickets appropriately
• Supports new client implementations/enhancements as needed.

Qualifications

• Education/Experience Associates’ Degree preferred
• High School Diploma or GED required.
• Must have at least six (6) months of experience in a customer service role.
• Experience with working with a warehouse management systems (WMS) is preferred.

Knowledge, Skills and Abilities

• Excellent communication both verbally and in writing, especially through e-mail and over the phone
• Strong interpersonal skills
• Comfortable presenting in front of others
• Good problem solving and prioritizing skills
• Ability to effectively manage and resolve conflict
• Attention to detail to prepare and maintain accurate records and reports
• Ability to follow both written and verbal instructions
• Technology savvy
• Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
• Comfortable working in both office and warehouse environment with wide temperature ranges
• Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization.

Equal Opportunity Employer Statement

Saddle Creek is an Equal Opportunity employer and an Affectionate Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

Company Overview

Since 1966, Saddle Creek has grown from a family-owned warehouse in Lakeland, Florida, into one of the country’s largest family-owned third-party logistics providers. From day one, our associates have helped build Saddle Creek into the company it is today—serving customers, supporting one another and living our values of service, respect, accountability and integrity. Here, you can build your skills, do meaningful work, and be part of a team that values people.

Will you join us?

Explore what it’s like to work at Saddle Creek by reading our Associates' Stories blog. You can also learn more about Saddle Creek careers, our culture and the opportunities available across our organization.