Client Success Liaison - Field Service & Lawncare

Down To Earth Landscape & Irrigation; Florida; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401k with employer match

Paid time off

Paid holidays

Weekly pay

Ongoing training

Career advancement opportunities

Job summary

Down To Earth Landscape & Irrigation is seeking a Client Support Specialist to liaise between clients and operations, ensuring timely service and high satisfaction. You will coordinate with Client Relations and Operations, monitor field performance, and maintain accurate service records.

The role emphasizes strong communication, organizational skills, and the ability to work outdoors in a dynamic landscape setting, with potential growth in a Florida-based service team.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–3 years of experience in customer support or related role.
• Strong written and verbal communication skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with Microsoft Office and CRM systems.
• Strong organizational skills and attention to detail.
• Ability to work outdoors and pass an MVR check.

Responsibilities

• Respond to client inquiries via phone, email, and internal systems in a timely, professional manner.
• Serve as primary contact for service requests, scheduling questions, and general account inquiries.
• Build and maintain strong relationships with clients through regular communication and site visits.
• Monitor field performance for quality, safety, and efficiency.
• Coordinate with operations and field teams to relay client requests and update status.
• Enter and track client service requests and communications in internal systems.
• Assist with client onboarding tasks and initial service coordination.
• Prepare client reports and service summaries for account managers.
• Follow up to confirm issue resolution and satisfaction.
• Identify recurring issues and suggest process improvements.

Skills

Customer service

Communication

Problem solving

Multitasking

Outdoor work

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

CRM systems

Ticketing systems

Microsoft Office

Job description

Down To Earth Landscape & Irrigation is seeking a Client Support Specialist to liaise between clients and operations, ensuring timely service and high satisfaction. You will coordinate with Client Relations and Operations, monitor field performance, and maintain accurate service records.

The role emphasizes strong communication, organizational skills, and the ability to work outdoors in a dynamic landscape setting, with potential growth in a Florida-based service team.