Senior Landscape Maintenance Account Lead

Down To Earth Landscape & Irrigation; Sarasota (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Ancillary insurance benefits

401k with employer match

Paid time off

Paid holidays

Weekly pay

Ongoing training

Career advancement opportunities

Job summary

Down To Earth Landscape & Irrigation seeks a Maintenance Account Manager for lawncare recurring operations to manage and grow long-term landscape maintenance relationships. You will ensure service delivery, customer satisfaction, and contract retention as the main liaison between clients and field operations.

The role requires strong communication, relationship-building, and leadership skills, with experience in CRM and field coordination. Florida-based, full-time with outdoor summer work.

Qualifications

• Bachelor's degree or equivalent in landscape management, horticulture, business, or related field preferred.
• 3–5 years of experience in account management, customer service, or operations within a service-based industry.
• Strong customer service mindset with ability to manage multiple client relationships effectively.
• Working knowledge of landscape maintenance practices, service standards, and seasonal requirements.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and follow-up skills.
• Proficiency with CRM systems, Microsoft Office, and basic reporting tools.
• Ability to work outside during the summer months.
• Valid Florida Driver's License and ability to pass an MVR check.

Responsibilities

• Serve as the primary point of contact for assigned landscape maintenance accounts, including commercial, HOA, or municipal clients.
• Build and maintain strong client relationships through regular communication, site visits, and proactive service management.
• Ensure landscape maintenance services are delivered according to contract specifications, schedules, and quality standards.
• Conduct routine property inspections and service reviews; document findings and coordinate corrective actions with operations teams.
• Respond promptly and professionally to client inquiries, concerns, and service requests.
• Coordinate with branch leadership and field supervisors to align expectations, schedules, and crew performance.
• Support contract renewals by demonstrating value, addressing performance concerns, and maintaining strong customer relationships.
• Identify opportunities for service enhancements or scope adjustments in partnership with sales and enhancement teams.
• Maintain accurate account documentation, inspection reports, and client communication in CRM or internal systems.
• Support client onboarding and ensure smooth transition from sales to ongoing maintenance service.
• presenting value-added enhancement proposals to customers
• Supervising the operations team that supports the client portfolio
• Proactively identifying, hiring, retaining, and developing top talent
• Performing other tasks as assigned

Skills

Account management

Customer service

Leadership

Communication

CRM proficiency

Multitasking

Education

Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

Down To Earth Landscape & Irrigation seeks a Maintenance Account Manager for lawncare recurring operations to manage and grow long-term landscape maintenance relationships. You will ensure service delivery, customer satisfaction, and contract retention as the main liaison between clients and field operations.

The role requires strong communication, relationship-building, and leadership skills, with experience in CRM and field coordination. Florida-based, full-time with outdoor summer work.