Client Relationship Coordinator

Florida Commercial Care, Inc.; Florida; On-site; USD 40,000 - 55,000; Full time

Job summary

Florida Commercial Care, Inc. is seeking a Client Relationship Coordinator to manage office operations and support client partnerships for our commercial landscaping division.

You will be the primary contact for client inquiries, monitor service tickets, route enhancement proposals, and coordinate schedules with field crew leaders to keep projects moving smoothly. Ideal candidates have experience in property management or HOA administration, strong organizational skills, and the ability to

Qualifications

• 1 to 3+ years of administrative support or customer service experience, ideally within landscaping, property management, or construction trades.
• Proficiency in MS Office (Excel, Outlook); experience with Aspire or similar project management software is a major plus.
• Basic familiarity with green industry terms (irrigation, horticulture, lawn maintenance) is helpful but not mandatory.
• Elite verbal and written communication skills; capable of managing urgent service escalations with property managers/HOA professionally.
• Strong multi-tasking skills with a demonstrated ability to route field information and track many moving details.

Responsibilities

• Client Care & Communication: Act as the first line of contact for commercial clients, property managers, and HOA regarding scheduling updates, property concerns, or service adjustments.
• Work Order & Ticket Tracking: Receive and monitor client requests for site issues and generate work tickets for production crews.
• Industry Software Administration: Maintain client incidents and interaction history using landscaping CRM and routing software.
• Field Team Coordination: Review schedules with Operations/Production Managers to deploy field crews to contract properties.

Skills

Client coordination

Customer service

Administrative support

MS Office

Tools

Aspire software

Job description

Position Summary

We are seeking an organized and highly communicative ClientRelationship Coordinator to manage office operations and support clientpartnerships for our commercial landscaping division. In this role, you will bethe main operational point of contact handling client inquiries, monitoringservice tickets, routing enhancement proposals, and coordinating schedules withfield crew leaders. This is an ideal position for someone who excels atcustomer retention and keeping fast-moving service teams organized.

Candidateswith prior experience working within property management, real estatedevelopment, or HOA administration are highly encouraged to apply.

Key Responsibilities

• Client Care & Communication: Actas the first line of contact for commercial clients, property managers,and HOA regarding scheduling updates, property concerns, or serviceadjustments.
• Work Order & Ticket Tracking:Receive and monitor client requests for site issues (e.g., brokenirrigation, storm damage, fallen limbs, lawn) and immediately generatework tickets for production crews.
• Industry Software Administration:Maintain client incidents, and interaction history using landscaping CRMand routing software.
• Field Team Coordination: Reviewschedules alongside the Operations/Production Managers to ensure fieldcrews are deployed accurately to contract properties.

Qualifications & Skills

RequirementDetails

Experience

1 to 3+ years of administrative support, officecoordination, or customer service experience, ideally within landscaping,property management, or construction trades.

Technical Savvy

Proficiency in MS Office (especially Excel and Outlook).Experience with industry software(e.g., Aspire) or similar projectmanagement systems is a major plus.

Industry Knowledge

Basic familiarity with green industry terms (irrigation,horticulture, lawn maintenance, seasonal annuals) is helpful but notmandatory.

Communication

Elite verbal and written communication skills; capable ofmanaging urgent service escalations with property managers/HOAprofessionally.

Organization

Strong multi-tasking skills with a demonstrated abilityto route field information and track many moving details.