Client Success Lead, Workplace Dining Programs

Fooda; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Health insurance

Dental insurance

Vision insurance

401k matching

Parental leave

FSA

Company laptop

Lunch program

Job summary

Fooda in Columbus is seeking a Client Success Lead to manage day-to-day operations across multiple sites, acting as the primary client contact and overseeing the local team. You'll drive proactive account management, ensure a consistently excellent lunch experience, and support the market launch of new accounts.

This role requires 4–6+ years in client success or hospitality, strong relationship-building skills, and comfort with technology.

Qualifications

• 4–6+ years in client success, account management, hospitality and/or food service.
• Proactive relationship builder who anticipates client needs and provides insight.
• Experience managing staff (part-time or full-time) preferred.
• Comfortable with technology and fast-paced environments.

Responsibilities

• Serve as the primary client-facing contact, manage day-to-day communications and meetings to ensure proactive account management.
• Support daily Popup operations and drive execution across a portfolio of clients.
• Manage On-Site Coordinator and small market team, including scheduling, coaching and performance.
• Lead successful launch of new client accounts, coordinating with stakeholders and on-site setup.
• Provide leadership and support for the Columbus team and visit client locations regularly.
• Coordinate site evaluations with health department and build strong client relationships.
• Collaborate with team to deliver consistently excellent service experiences.
• Provide performance insights and help determine optimal client schedules.

Skills

Client success

Account management

Hospitality

Food service

Tools

CRM software

Job description

Fooda in Columbus is seeking a Client Success Lead to manage day-to-day operations across multiple sites, acting as the primary client contact and overseeing the local team. You'll drive proactive account management, ensure a consistently excellent lunch experience, and support the market launch of new accounts.

This role requires 4–6+ years in client success or hospitality, strong relationship-building skills, and comfort with technology.