Client Success Lead

Fooda; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Health insurance

Dental insurance

Vision insurance

401k matching

Parental leave

FSA

Company laptop

Lunch program

Job summary

Fooda in Columbus is seeking a Client Success Lead to manage day-to-day operations across multiple sites, acting as the primary client contact and overseeing the local team. You'll drive proactive account management, ensure a consistently excellent lunch experience, and support the market launch of new accounts.

This role requires 4–6+ years in client success or hospitality, strong relationship-building skills, and comfort with technology.

Qualifications

• 4–6+ years in client success, account management, hospitality and/or food service.
• Proactive relationship builder who anticipates client needs and provides insight.
• Experience managing staff (part-time or full-time) preferred.
• Comfortable with technology and fast-paced environments.

Responsibilities

• Serve as the primary client-facing contact, manage day-to-day communications and meetings to ensure proactive account management.
• Support daily Popup operations and drive execution across a portfolio of clients.
• Manage On-Site Coordinator and small market team, including scheduling, coaching and performance.
• Lead successful launch of new client accounts, coordinating with stakeholders and on-site setup.
• Provide leadership and support for the Columbus team and visit client locations regularly.
• Coordinate site evaluations with health department and build strong client relationships.
• Collaborate with team to deliver consistently excellent service experiences.
• Provide performance insights and help determine optimal client schedules.

Skills

Client success

Account management

Hospitality

Food service

Tools

CRM software

Job description

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited,and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:

As a Client Success Lead you will play a key role in managing day-to-day operations for the Columbus market, one of Fooda’s largest and most dynamic markets. Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees while ensuring operational excellence across multiple sites. In addition to running the day-to-day operations, the core responsibility is to provide leadership and support for the market team in Columbus.

In this role, you will serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new accounts. This role requires approximately 30% local travel within Columbus, along with weekly in-office attendance at our Dublin location.

What You’ll Be Doing:

• Serve as the primary client-facing point of contact, managing day-to-day communications, recurring meetings, and Client Business Reviews to ensure proactive account management, timely issue resolution, and long-term relationship success.
• Support daily Popup operations of the Los Angeles market and drive execution success across a portfolio of clients.
• Manage the On-Site Coordinator and small market Team, including scheduling, coaching and mentorship, and site-specific performance.
• Lead the successful launch of new client accounts, including coordinating with stakeholders, conducting on-site walk-throughs, overseeing system setup, and managing on-site implementation.
• In addition to running the day-to-day operations, the core responsibility is to provide leadership and support for the team in Columbus.
• Regularly visit client locations to gather feedback from customers, audit restaurants, and build strong relationships with clients.
• Coordinate site evaluations and inspections with the health department.
• Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.
• Provide performance insights to your team and contribute to determining optimal schedules for our clients.

Who You Are:

• You have 4-6+years of experience in client success, account management, hospitality, and/or food service.
• You’re a proactive relationship builder who anticipates client needs and brings insight, not just updates.
• Experience managing part-time or full-time staff preferred
• You love process, work fast, and care about the details
• Youare savvy with technology and comfortable in a fast-paced environment
• You are optimistic in the face of problemsand know that you’re capable of finding solutions
• You can lift and carry up to 40 lbs. and stand for up to two hours
• You have strong communication skills and are comfortable giving direction

What We’ll Hook You Up With:

• Competitive market salary and stock options based on experience
• Comprehensive health, dental and vision insurance plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!) and frequent tastings from new restaurant partners in the office!
• A fulfilling, challenging adventure of a work experience

The salary range for this role is between$55,000- $65,000and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.

Must be authorized to work in the United States on a full-time basis.