Client Success Lead - Trusted Advisor & Retention Champion

Business Growers LLC; Jackson (MS); On-site; USD 49,500 - 60,500; Full time

Job summary

A prominent marketing agency located in Jackson, MS, is seeking a Client Success Manager to ensure client relationships thrive. The ideal candidate will manage multiple client accounts while maintaining trust and open communication. Requires a Bachelor's degree and substantial experience in client-facing roles. This full-time position offers a base salary of around $55,000, and is crucial for keeping clients informed and satisfied. Demonstrating organizational skills and proactive communication is essential in this role.

Qualifications

• 4+ years in client-facing marketing roles in a marketing agency or B2B environment.
• 3+ years supporting technology, telecom, or MSP clients preferred.
• Experience managing multiple client accounts simultaneously.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Ensure clients feel confident, informed, and supported throughout the engagement.
• Act as the connective tissue between clients and internal delivery teams.

Skills

Strong verbal and written communication skills

High attention to detail

Organizational skills

Proactive communication

Knowledge of digital marketing fundamentals

Education

Bachelor's degree in marketing, business, communications

Tools

Google Workspace

Project management platforms

Reporting dashboards

Job description

A prominent marketing agency located in Jackson, MS, is seeking a Client Success Manager to ensure client relationships thrive. The ideal candidate will manage multiple client accounts while maintaining trust and open communication. Requires a Bachelor's degree and substantial experience in client-facing roles. This full-time position offers a base salary of around $55,000, and is crucial for keeping clients informed and satisfied. Demonstrating organizational skills and proactive communication is essential in this role.