Client Success Lead: Sponsorship & Ad Campaigns

Institute of Food Technologists (IFT); Chicago (IL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life and Long Term Disability insurance

Comprehensive benefits package

Job summary

A non-profit organization in food science is looking for a Client Success Manager to lead customer retention and relationship management in sponsorship and advertising sectors. The ideal candidate has over 5 years of experience and strong project management skills. This role involves customer onboarding, performance reporting, and collaboration with sales teams. Offers competitive salary and comprehensive benefits package.

Qualifications

• 5+ years of experience in Customer Success or Client Services in sponsorship/advertising.
• Proven track record in implementing customer success processes.
• Strong project management skills.

Responsibilities

• Manage customer retention and NPS for sponsorship and advertising.
• Develop and manage onboarding processes for clients.
• Create and implement help center content and tutorials.

Skills

Customer engagement

Interpersonal skills

Communication skills

Project management

Education

Bachelor’s degree in Business, Communications, or Food Science

Tools

HubSpot

Microsoft Office Suite

Job description

A non-profit organization in food science is looking for a Client Success Manager to lead customer retention and relationship management in sponsorship and advertising sectors. The ideal candidate has over 5 years of experience and strong project management skills. This role involves customer onboarding, performance reporting, and collaboration with sales teams. Offers competitive salary and comprehensive benefits package.