Client Success Lead - Technical Accounts

Top Tempo Technical

Phoenix (AZ)

On-site

USD 90,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Car allowance

Bonus tied to performance

Job summary

Top Tempo Technical is seeking a Technical Account Manager – Service Solutions in Phoenix to manage and grow a portfolio of commercial service accounts. You will act as the main link between clients and service teams, ensuring delivery excellence and exceeding expectations.

You’ll lead client check-ins, performance reviews, and renewal discussions, while coordinating with field and operations to drive high-quality service and create additional opportunities for account growth.

Qualifications

5+ years in account management, service delivery, or client-facing roles.
Experience in HVAC, mechanical, facilities, or technical services strongly preferred.
Ability to communicate technical concepts clearly to clients.
Strong relationship-building and problem-solving skills.
Experience with CRM platforms (Salesforce or similar).

Responsibilities

Manage and grow existing client accounts.
Serve as the main point of contact for service needs and issue resolution.
Partner with field and operations teams to ensure high-quality service delivery.
Lead client check-ins, performance reviews, and renewal conversations.
Monitor service performance and identify opportunities for improvement.
Identify and support additional service opportunities within accounts.
Maintain accurate account activity within CRM systems.