Client Success Manager- Phoenix, AZ

Top Tempo Technical; Phoenix (AZ); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Car allowance

Bonus tied to performance

Job summary

Top Tempo Technical is seeking a Technical Account Manager – Service Solutions in Phoenix to manage and grow a portfolio of commercial service accounts. You will act as the main link between clients and service teams, ensuring delivery excellence and exceeding expectations.

You’ll lead client check-ins, performance reviews, and renewal discussions, while coordinating with field and operations to drive high-quality service and create additional opportunities for account growth.

Qualifications

• 5+ years in account management, service delivery, or client-facing roles.
• Experience in HVAC, mechanical, facilities, or technical services strongly preferred.
• Ability to communicate technical concepts clearly to clients.
• Strong relationship-building and problem-solving skills.
• Experience with CRM platforms (Salesforce or similar).

Responsibilities

• Manage and grow existing client accounts.
• Serve as the main point of contact for service needs and issue resolution.
• Partner with field and operations teams to ensure high-quality service delivery.
• Lead client check-ins, performance reviews, and renewal conversations.
• Monitor service performance and identify opportunities for improvement.
• Identify and support additional service opportunities within accounts.
• Maintain accurate account activity within CRM systems.

Skills

Account management

Client-facing

Relationship-building

Communication

CRM proficiency

Tools

Salesforce

Job description

Technical Account Manager – Service Solutions

$90,000 – $100,000 Base + Bonus
Monthly Car Allowance

Overview

We’re hiring aTechnical Account Managerto support and grow a portfolio of commercial service accounts. This role is ideal for someone who canbuild strong client relationships, understand technical service work, and drive long-term account growth.

You’ll act as the key link betweenclients and service teams, ensuring work is delivered effectively and expectations are consistently exceeded.

What You’ll Do

• Manage and growexisting client accounts
• Serve as themain point of contactfor service needs and issue resolution
• Partner with field and operations teams toensure high-quality service delivery
• Leadclient check-ins, performance reviews, and renewal conversations
• Monitor service performance and identify opportunities for improvement
• Identify and supportadditional service opportunities within accounts
• Maintain accurate account activity within CRM systems

What You Need

• 5+ yearsin account management, service delivery, or client-facing roles
• Experience inHVAC, mechanical, facilities, or technical services strongly preferred
• Ability tocommunicate technical concepts clearlyto clients
• Strong relationship-building and problem-solving skills
• Experience with CRM platforms (Salesforce or similar)

Why Apply

• High-visibility role with direct impact onclient retention and revenue growth
• Base salary + bonus tied to account performance
• Car allowance for client-facing responsibilities
• Stable, team-oriented environment with strong internal support