Client Success Lead — Real Estate Tech

iHomefinder, Inc.; Eugene (OR); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Paid sick leave

Downtown Eugene office

Job summary

iHomefinder is a leader in real estate technology seeking a Customer Success Manager to guide and support real estate professionals. You will build relationships via phone, video calls, and scheduled meetings, helping clients maximize value from the platform.

You’ll identify unhappy customers early, coordinate with Support and Sales, and document outcomes in Salesforce while driving product adoption and case studies. This role is based in Eugene.”

Qualifications

• 1-3 years in customer success, account management or another client-facing role.
• A track record of reducing churn or improving retention.
• Comfortable with proactive outbound calls, long stretches on the phone and leading video meetings.
• Strong time management: balance a full calendar of scheduled meetings with ongoing outreach and follow-up.
• Strong phone and on-camera presence, and clear, friendly writing.
• Able to explain technical features in plain language.
• Resilient and persistent with follow-up.
• Organized and data-minded, with accurate CRM notes.
• Dependable, hardworking and client-first.

Responsibilities

• Reach out regularly to clients across our base by phone, email and video call to build relationships and keep accounts engaged.
• Schedule and lead check-ins, account reviews and feature walkthroughs over video, sharing your screen to show clients how to get more from the platform.
• Review how each client uses iHomefinder and recommend features and settings that help them get more value.
• Walk clients through setup and troubleshooting, and connect them with Support or other teams when they need more help.
• Notice early signs that a client is unhappy or at risk of leaving, and work with them on a plan to keep them successful.
• Keep accurate notes on your outreach, outcomes and next steps in Salesforce.
• Guide new clients through their first months so they see results from iHomefinder early.
• Share best practices, training resources and product updates so clients keep using more of the platform.
• Track usage, satisfaction and cancellation-risk signals across your accounts.
• Find upgrade and renewal opportunities and pass them to Sales or close them yourself.
• Share what you hear from clients with Product, Engineering and leadership, including what's working, what's confusing and why clients stay or leave.
• Work with Support, Website Builds, Sales and Marketing so clients get one consistent experience, and help find success stories for case studies.
• Help improve outreach playbooks, talk tracks and processes as the program grows.

Skills

Customer success

Account management

Phone & video meetings

Time management

CRM notes

Tools

Salesforce

Zoom

Calendly

WordPress

Wix

Job description

iHomefinder is a leader in real estate technology seeking a Customer Success Manager to guide and support real estate professionals. You will build relationships via phone, video calls, and scheduled meetings, helping clients maximize value from the platform.

You’ll identify unhappy customers early, coordinate with Support and Sales, and document outcomes in Salesforce while driving product adoption and case studies. This role is based in Eugene.”