Customer Success Manager - SaaS for Homebuilding

Foundation; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Foundation is seeking a Customer Success Manager to nurture relationships with clients in San Francisco. This role is crucial to ensure that customers achieve long-term value from our SaaS platform.

Ideal candidates will have 5-7 years in customer success roles and excellent communication skills. Embedded in a hybrid working environment, the selected candidate will help redefine how we engage clients as the company grows.

Qualifications

• 5-7 years of experience in Customer Success or related SaaS customer-facing role.
• Proven experience managing multiple accounts simultaneously.
• Strong written and verbal communication skills.

Responsibilities

• Own a portfolio of mid-market to enterprise customers as primary contact post-onboarding.
• Drive product adoption aligned to customer goals.
• Act as an escalation point for complex customer issues.

Skills

Customer Success Management

Account Management

Communication Skills

Cross-functional Collaboration

Organizational Skills

Tools

CRM tools

Ticketing systems

Analytics dashboards

Job description

Foundation is seeking a Customer Success Manager to nurture relationships with clients in San Francisco. This role is crucial to ensure that customers achieve long-term value from our SaaS platform.

Ideal candidates will have 5-7 years in customer success roles and excellent communication skills. Embedded in a hybrid working environment, the selected candidate will help redefine how we engage clients as the company grows.