Client Success Lead - Marketing Campaign Delivery

ITSMF; McLean (VA); Vor Ort; USD 178.000 - 203.000; Vollzeit

Zusammenfassung

Capital One is seeking a Senior Manager- Client Success Lead in McLean, VA to oversee a team delivering Branded Card marketing campaigns. You will coordinate across segments, manage capacity, and drive performance with a focus on alignment with business objectives.

Responsibilities include leading a team of project managers, maintaining program governance, and presenting delivery performance in MBRS and executive reviews. This role guides strategic planning and cross-functional prioritization.

Qualifikationen

• Bachelor’s Degree, Military experience, or at least 10 years of commensurate work experience.
• 5+ Years of Account Executive, Customer Success, Operations, or Project Management experience.
• 3 years of People Management experience.

Aufgaben

• Lead an Execution Manager and team of project managers who coordinate the delivery of digital marketing and messaging campaigns.
• Manage capacity and lead resource conversations with the business segment.
• Foster a high-performance culture and ensure the team operates with unified vision and excellence.
• Act as the single point of contact for the assigned business segment for delivery of campaigns.
• Build relationships with segment leadership and serve as a trusted partner for delivery.

Kenntnisse

Account Executive

Customer Success

Operations

Project Management

People Management

Leadership

Strategic planning

Communication

Ausbildung

Bachelor’s Degree or equivalent experience

Jobbeschreibung

Capital One is seeking a Senior Manager- Client Success Lead in McLean, VA to oversee a team delivering Branded Card marketing campaigns. You will coordinate across segments, manage capacity, and drive performance with a focus on alignment with business objectives.

Responsibilities include leading a team of project managers, maintaining program governance, and presenting delivery performance in MBRS and executive reviews. This role guides strategic planning and cross-functional prioritization.