Senior Client Success Delivery Lead - Marketing Campaigns

Capital One; New York (NY); On-site; USD 194,000 - 221,000; Full time

Job summary

Capital One in New York, NY seeks a Senior Manager - Client Success Lead to steer an Execution Manager and a team of project managers delivering Branded Card marketing campaigns. You will partner with Card Business Segment Leadership within the M&M Delivery team to align priorities and drive on-time, accurate delivery.

Responsibilities include leadership, capacity planning, performance reporting, and shaping platform roadmaps to support campaign delivery.

Qualifications

• Bachelor’s degree or equivalent with 10+ years of work experience.
• 5+ years of Account Executive, Customer Success, Operations, or Project Management experience.
• 3+ years of People Management experience.

Responsibilities

• Lead an Execution Manager and team coordinating delivery of marketing campaigns.
• Serve as single point of contact for assigned business segment and relationships with leadership.
• Plan, prioritize and refine strategic intent across delivery models.
• Prepare content for Monthly Business Reviews and segment reviews.
• Forecast resources and manage capacity to meet objectives.
• Collaborate to ensure alignment with business objectives.

Skills

People management

Communication skills

Strategic planning

Stakeholder management

Data-driven decision making

Cross-functional collaboration

Education

Bachelor’s Degree

MBA

Tools

JIRA

Agile/Scrum

Job description

Capital One in New York, NY seeks a Senior Manager - Client Success Lead to steer an Execution Manager and a team of project managers delivering Branded Card marketing campaigns. You will partner with Card Business Segment Leadership within the M&M Delivery team to align priorities and drive on-time, accurate delivery.

Responsibilities include leadership, capacity planning, performance reporting, and shaping platform roadmaps to support campaign delivery.