Client Success Lead: Marketing Delivery & Strategy

Capital One; Richmond (VA); On-site; USD 162,000 - 184,000; Full time

Job summary

Capital One is seeking a Client Success Lead in Richmond, VA to oversee an Execution Manager and a team of project managers delivering Branded Card marketing campaigns. You will coordinate with Card Business Segment leadership and M&M Delivery to align priorities and ensure on-time, high-quality delivery.

You will drive capacity planning, performance reporting, and continuous improvement, partnering with platform roadmaps and cross-functional teams to meet business objectives.

Qualifications

• Bachelor’s Degree or equivalent; 10+ years of work experience preferred.
• 5+ years in Account Executive, Customer Success, Operations, or Project Management.
• 3+ years of People Management.

Responsibilities

• Lead an Execution Manager and PMs coordinating delivery of digital marketing and messaging campaigns.
• Manage team capacity and resource conversations with the business segment.
• Build relationships with segment leadership and serve as trusted advisor for delivery.
• Oversee performance, reporting, and continuous improvement initiatives.

Skills

Leadership

Communication

Project management

Stakeholder management

Cross-functional teamwork

People leadership

Education

Bachelor’s Degree

Military experience

Tools

JIRA

Agile / Scrum

Job description

Capital One is seeking a Client Success Lead in Richmond, VA to oversee an Execution Manager and a team of project managers delivering Branded Card marketing campaigns. You will coordinate with Card Business Segment leadership and M&M Delivery to align priorities and ensure on-time, high-quality delivery.

You will drive capacity planning, performance reporting, and continuous improvement, partnering with platform roadmaps and cross-functional teams to meet business objectives.