Client Success Lead - IT Services (Hybrid/Remote)

IT1; Tempe (AZ); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO 2 weeks

401(k) match

Onsite fitness center

Onsite massages

Job summary

iT1 is seeking a Client Services Manager to join our Consulting team in Tempe, AZ. You will manage client relationships, coordinate with internal teams, and drive service excellence across our IT solutions.

This role emphasizes proactive communication, issue resolution, and opportunities for expanding client engagement. Ideal candidates bring 5+ years in IT services with C-level exposure, strong presentation skills, and a client-focused mindset.

Qualifications

• 5+ years in IT business role engaging with C-suite executives
• Experience in the IT services industry preferred
• Strong written and verbal communication and data analysis
• Confident presenter and facilitator for client meetings
• Proactive ownership mindset and continuous improvement

Responsibilities

• Act as the primary liaison between clients and internal teams
• Deliver on client commitments and own issue resolution
• Build and maintain relationships with clients and stakeholders
• Understand iT1 service offerings and each client's contracts
• Lead regular service review calls with active clients
• Stay informed on supported technologies to discuss challenges and opportunities
• Identify strategic solutions that align with client goals
• Independently manage projects and deliverables

Skills

Client communication

Relationship management

Project ownership

Problem solving

IT services knowledge

Education

Bachelor's degree or equivalent

Job description

iT1 is seeking a Client Services Manager to join our Consulting team in Tempe, AZ. You will manage client relationships, coordinate with internal teams, and drive service excellence across our IT solutions.

This role emphasizes proactive communication, issue resolution, and opportunities for expanding client engagement. Ideal candidates bring 5+ years in IT services with C-level exposure, strong presentation skills, and a client-focused mindset.