Client-Facing IT Delivery Lead

American Technology Services, Inc.; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

American Technology Services, Inc. is seeking a talented engineer for the Consultant Client Services role in Atlanta, GA. This position involves providing hands-on support and strategic advisement to clients, ensuring their IT environments run efficiently. The ideal candidate will possess a strong IT background with over 5 years of experience and excellent customer service skills.

You will work closely with clients, addressing technical challenges while building meaningful relationships. This hybrid role will require a mix of technical acumen and interpersonal skills, making you a trusted advisor to clients.

Qualifications

• 5+ years of experience in a related field.
• Working knowledge of O365, Azure, Active Directory, and Cisco technologies.
• Technical certifications are a plus.

Responsibilities

• Provide dedicated on-site support for clients’ networks.
• Analyze hardware, software, and network capabilities.
• Assist on cloud migrations and infrastructure projects.
• Document client environments and IT needs.

Skills

Customer service skills

Problem-solving skills

Analytical skills

Communication skills

Service-oriented mindset

Education

Bachelor’s degree in a related field

Tools

Microsoft Office 365

Azure

Cisco

Windows Servers

VMware

Job description

American Technology Services, Inc. is seeking a talented engineer for the Consultant Client Services role in Atlanta, GA. This position involves providing hands-on support and strategic advisement to clients, ensuring their IT environments run efficiently. The ideal candidate will possess a strong IT background with over 5 years of experience and excellent customer service skills.

You will work closely with clients, addressing technical challenges while building meaningful relationships. This hybrid role will require a mix of technical acumen and interpersonal skills, making you a trusted advisor to clients.