Client Success Lead, Facilities & Accounts

SBM Management Services, LP; Tempe (AZ); On-site; USD 140,000 - 160,000; Full time

Job summary

SBM Management Services, LP is seeking an Assistant Account Director to oversee service delivery and drive sales across client accounts. The role focuses on maintaining strong client relationships, ensuring SLA adherence, and negotiating contracts for optimal profitability.

The candidate will manage budgets, lead high-performing teams, and coordinate with Account Directors and site managers to deliver compliance, cost savings, and continuous improvement across multiple sites.

Qualifications

• Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience.
• Equivalent combinations of education and experience will be considered.
• Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment.
• May be required to have a valid driver’s license.
• Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices.

Responsibilities

• Operate as the day-to-day point of contact related to all matters specific to the accounts.
• Develop and manage client relationships ensuring that expected service levels are achieved.
• Solve conflicts with clients and resolve employee issues quickly and effectively.
• Meet all client deadlines according to customer needs and objectives.
• Oversee customer account management and negotiate contracts to maximize profit.
• Establish budgets with the client and Account Director.
• Forecast and track sales results and make annual forecasts.
• Collaborate with site managers to investigate and develop innovative practices of vendor programs for quality compliance, cost savings, sustainability, and efficiencies.

Skills

Client relationship management

SLA management

Issue resolution

Communication skills

Multitasking

Attention to detail

Education

Bachelor's degree in a related field

Equivalent combinations of education and experience

Tools

Microsoft Office Suite

CMMS

Facilities management software

Workforce management systems

Job description

SBM Management Services, LP is seeking an Assistant Account Director to oversee service delivery and drive sales across client accounts. The role focuses on maintaining strong client relationships, ensuring SLA adherence, and negotiating contracts for optimal profitability.

The candidate will manage budgets, lead high-performing teams, and coordinate with Account Directors and site managers to deliver compliance, cost savings, and continuous improvement across multiple sites.