Assistant Account Director

SBM Management Services, LP; Tempe (AZ); On-site; USD 140,000 - 160,000; Full time

Job summary

SBM Management Services, LP is seeking an Assistant Account Director to oversee service delivery and drive sales across client accounts. The role focuses on maintaining strong client relationships, ensuring SLA adherence, and negotiating contracts for optimal profitability.

The candidate will manage budgets, lead high-performing teams, and coordinate with Account Directors and site managers to deliver compliance, cost savings, and continuous improvement across multiple sites.

Qualifications

• Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience.
• Equivalent combinations of education and experience will be considered.
• Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment.
• May be required to have a valid driver’s license.
• Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices.

Responsibilities

• Operate as the day-to-day point of contact related to all matters specific to the accounts.
• Develop and manage client relationships ensuring that expected service levels are achieved.
• Solve conflicts with clients and resolve employee issues quickly and effectively.
• Meet all client deadlines according to customer needs and objectives.
• Oversee customer account management and negotiate contracts to maximize profit.
• Establish budgets with the client and Account Director.
• Forecast and track sales results and make annual forecasts.
• Collaborate with site managers to investigate and develop innovative practices of vendor programs for quality compliance, cost savings, sustainability, and efficiencies.

Skills

Client relationship management

SLA management

Issue resolution

Communication skills

Multitasking

Attention to detail

Education

Bachelor's degree in a related field

Equivalent combinations of education and experience

Tools

Microsoft Office Suite

CMMS

Facilities management software

Workforce management systems

Job description

Job Description

Compensation

$140,000-$160,000 per year

Job Overview

The Assistant Account Director will be responsible for overseeing the successful execution of services provided to our customers and managing sales to our customers. The individual will maintain and build the relationship between company and the customer or a group of customers.

Roles & Responsibilities

• Operate as the day-to-day point of contact related to all matters specific to the accounts
• Develop and manage client relationships ensuring that expected service levels are achieved
• Solve conflicts with clients and resolve employee issues quickly and effectively
• Meet all client deadlines according to customer needs and objectives
• Oversee customer account management and negotiate contracts to maximize profit
• Establish budgets with the client and Account Director
• Achieve or exceed financial targets and ensure effective, efficient, and economic operation of assigned responsibilities
• Encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Work with Account Director to leverage SMEs in vendor contract negotiations, conducts competitive RFPs and assessment for self-perform opportunities
• Assist in preparing monthly and quarterly portfolio reports to communicate compliance to stakeholders
• May participate in governance meetings with the vendors and client
• Collaborate with site managers to investigate and develop innovative practices of vendor programs for quality compliance, cost savings, sustainability, and efficiencies
• Collaborate with site managers to administer and execute internal performance audits, create, and drive subsequent corrective action plans to sustain required compliance levels
• Support both internal and external regulatory agency inspection reviews
• Ensure that all work is performed within SBM company policies and procedural standards, reward or take disciplinary action when necessary, and involve Human Resources where appropriate
• Recruit, hire, create structure, evaluate, and develop high performing teams
• Identify new sales opportunities within existing accounts
• Help prepare and give sales presentations to high-level executives
• Forecast and track sales results and make annual forecasts
• Communicate the progress of monthly and quarterly initiatives to internal and external team members.
• Work with managers and supervisors on site to plan, assign, and direct work of employees
• Provide leadership/motivation and convey the vision and values of SBM to team members
• Some travel may be required
• Perform other duties, as assigned

Title

Assistant Account Director

Qualifications

To perform this job successfully, the requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education And/or Experience

Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations.

Equivalent combinations of education and experience will be considered.

Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment.

Certificates, Licenses, Registrations

May be required to have a valid driver’s license.

Knowledge, Skills, And Abilities

Proven ability to build and maintain strong client relationships, including contract compliance, service-level agreement (SLA) management, and issue resolution.

Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices.

Proficiency with Microsoft Office Suite and experience using workforce management, facilities management, CMMS, or related operational systems.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public.

Strong verbal and written communication skills.

Ability to juggle multiple account management projects at a time.

Strong attention to details.

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; reviewing, approving, and managing employee timecards; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.