Client Growth Lead (Account Management)

SBM; San Jose (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

SBM is seeking an Assistant Account Director in the San Jose/San Francisco area to oversee execution of services and manage sales to customers. You will maintain and grow client relationships, ensure service levels, and negotiate contracts to maximize profit, while coordinating with site managers on vendor programs and compliance.

The role requires a Bachelor's degree and at least five years in facilities management or janitorial operations, including three years in a management position

Qualifications

• Bachelor's degree in a related field.
• 5+ years of facilities management or janitorial operations experience.
• 3+ years in a management role overseeing multiple sites, client relationships, budgets, and large teams.

Responsibilities

• Operate as the day-to-day point of contact for accounts.
• Develop and manage client relationships ensuring service levels.
• Solve conflicts with clients and resolve employee issues promptly.
• Meet client deadlines and objectives.
• Oversee account management and negotiate contracts to maximize profit.
• Forecast and track sales results; assist in budgeting and reporting.
• Collaborate with site managers on vendor programs for cost savings and quality.
• Support regulatory inspections and ensure policy compliance.

Skills

Client relationships

Contract management

Leadership

Budgeting

Regulatory compliance

Communication

Safety regulations

Vendor negotiations

Problem solving

Education

Bachelor's degree in a related field

Tools

Microsoft Office

CMMS

Job description

SBM is seeking an Assistant Account Director in the San Jose/San Francisco area to oversee execution of services and manage sales to customers. You will maintain and grow client relationships, ensure service levels, and negotiate contracts to maximize profit, while coordinating with site managers on vendor programs and compliance.

The role requires a Bachelor's degree and at least five years in facilities management or janitorial operations, including three years in a management position