Client Success Lead: Drive Adoption & ROI

townsquareinteractive; Charlotte (NC); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary + bonus

3 weeks PTO + 9 holidays

Volunteer Time Off

Health, Dental, Vision, and Pet 보험

401(k) with company match

Employee Stock Purchase Plan

Company-provided laptop

Comprehensive training program

Advancement opportunities

Descripción de la vacante

Townsquare Interactive in Charlotte, NC, is seeking a Customer Success Lead to build meaningful relationships with small business clients and maximize their marketing ROI. This in-office role at our Uptown Charlotte office offers hands-on training, cross-functional collaboration, and a clear path to leadership.

You will own client onboarding, drive product adoption, and support the ROI of our digital marketing and business management solutions.

Formación

• Bachelor's Degree (required)
• Previous customer success or sales experience (preferred)
• Excellent written and verbal communication skills
• Strong follow-up and problem-solving abilities
• High attention to detail and commitment to exceptional service
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment
• A proactive approach with the confidence to create strong client partnerships

Responsabilidades

• Handle ~10 inbound and 10-15 outbound client calls daily to address questions, provide guidance, and strengthen relationships.
• Manage a queue of client tickets, including BMP (Business Management Platform) inquiries and minor website edits (text/photos).
• Focusing on one-call resolution whenever possible while partnering with internal teams like web design and SEO for more complex requests.
• Build and maintain strong client relationships to drive client retention - proactively uncovering pain points, showing value, addressing cancellation requests with tailored solutions, and ensuring long-term satisfaction and success.
• Add value to every client interaction by listening, educating, and recommending solutions that drive adoption, maximize ROI, and help clients get the most from their marketing services.
• Building lasting client relationships to encourage retention, satisfaction, and long-term success.
• Maintaining accurate, detailed records of all client interactions.

Conocimientos

Customer success

Sales experience

Communication

Problem-solving

Attention to detail

Multi-tasking

Educación

Bachelor's Degree

Descripción del empleo

Townsquare Interactive in Charlotte, NC, is seeking a Customer Success Lead to build meaningful relationships with small business clients and maximize their marketing ROI. This in-office role at our Uptown Charlotte office offers hands-on training, cross-functional collaboration, and a clear path to leadership.

You will own client onboarding, drive product adoption, and support the ROI of our digital marketing and business management solutions.