Client Success Lead: Drive ROI & Retention

townsquareinteractive; Phoenix (AZ); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO & holidays

Volunteer Time Off

Insurance (Health / Dental / Vision)

401(k) with company match

Laptop provided

Training program

Career advancement

Descripción de la vacante

Townsquare Interactive in Phoenix is seeking a Customer Success Lead to build lasting relationships with small business clients. You will drive adoption of our digital marketing solutions, ensuring clients see measurable ROI and value from our services.

In this in-office role, you’ll handle client inquiries, coordinate with design and SEO teams, and help clients achieve long-term growth. A collaborative culture and structured training support ongoing career development.

Formación

• Excellent written and verbal communication skills.
• Strong follow-up and problem-solving abilities.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Responsabilidades

• Handle inbound and outbound client calls to address questions and strengthen relationships.
• Manage a queue of client tickets and website edits.
• Aim for one-call resolution while coordinating with internal teams.

Conocimientos

Communication skills

Problem solving

Multitasking

Attention to detail

Client partnerships

Educación

Bachelor's degree

Descripción del empleo

Townsquare Interactive in Phoenix is seeking a Customer Success Lead to build lasting relationships with small business clients. You will drive adoption of our digital marketing solutions, ensuring clients see measurable ROI and value from our services.

In this in-office role, you’ll handle client inquiries, coordinate with design and SEO teams, and help clients achieve long-term growth. A collaborative culture and structured training support ongoing career development.