Client Success & Intake Coordinator

University of Alaska; Anchorage, Northern (AK, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Alaska Small Business Development Center (Alaska SBDC) at the University of Alaska seeks a Client Coordinator to help entrepreneurs access services, respond to inquiries, and keep client records organized. This role supports statewide intake, directs requests, and assists with workshops, meetings, and projects in a fast-paced office environment.

A successful candidate is approachable, dependable, detail-oriented, and able to manage multiple tasks with accuracy and follow-through while using

Qualifications

• Some college coursework and one year experience related to program specialty, or an equivalent combination of training and experience; OR three years of progressively responsible office/administrative experience.
• Experience providing administrative or customer service support in a professional environment and working with the public will be valuable.
• Ability to stay organized, manage multiple tasks, and shift priorities in a fast-paced office.

Responsibilities

• Respond to phone and email inquiries and support statewide client intake and registration process.
• Maintain and update client records and direct requests to appropriate staff or programs.
• Provide general administrative and office support and assist with workshops, meetings, special projects, and other SBDC activities.

Skills

Customer service

Organization

Communication

Problem-solving

Tools

CRM systems

Database software

Job description

The Alaska Small Business Development Center (Alaska SBDC) at the University of Alaska seeks a Client Coordinator to help entrepreneurs access services, respond to inquiries, and keep client records organized. This role supports statewide intake, directs requests, and assists with workshops, meetings, and projects in a fast-paced office environment.

A successful candidate is approachable, dependable, detail-oriented, and able to manage multiple tasks with accuracy and follow-through while using