Client Care & Intake Coordinator II

VOA Alaska; Anchorage (AK); On-site; USD 42,000 - 66,000; Full time

Job summary

VOA Alaska is seeking a Client Care Specialist Two (CCS2) in Anchorage to coordinate intake for new and returning clients, manage referrals, verify financial details, and schedule appointments. This patient-facing administrative role balances customer service with policy adherence.

You will liaise between clients, programs, and billing, input data into the EHR, assist with Medicaid applications, and support insurance verifications while maintaining confidentiality and meeting accreditation

Qualifications

• High School Diploma or GED required.
• Health information management education preferred.
• Minimum two years' Medicaid regulations, billing, and QA experience.
• Excellent writing and communication skills.
• Ability to pass a criminal background check.
• Valid Alaska driver's license with clean driving record.

Responsibilities

• Coordinate intake process and referrals for new and returning clients.
• Act as liaison between clients, programs, and billing to coordinate care.
• Input and track client information in the EHR and manage records.
• Verify insurance eligibility and assist with Medicaid applications.
• Schedule assessments, intakes, and telehealth appointments.
• Communicate with stakeholders to align costs and services.
• Maintain confidentiality and support quality assurance efforts.

Skills

Customer service

Writing

Communication

Decision making

Flexible hours

Travel

Background check

Driver's license

Education

High School Diploma/GED

Health information management education (preferred)

Tools

Electronic Health Records (EHR)

Job description

VOA Alaska is seeking a Client Care Specialist Two (CCS2) in Anchorage to coordinate intake for new and returning clients, manage referrals, verify financial details, and schedule appointments. This patient-facing administrative role balances customer service with policy adherence.

You will liaise between clients, programs, and billing, input data into the EHR, assist with Medicaid applications, and support insurance verifications while maintaining confidentiality and meeting accreditation