SBDC Client Services Coordinator

University of Alaska; Anchorage, Northern (AK, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Alaska Small Business Development Center (Alaska SBDC) at the University of Alaska seeks a Client Coordinator to help entrepreneurs access services, respond to inquiries, and keep client records organized. This role supports statewide intake, directs requests, and assists with workshops, meetings, and projects in a fast-paced office environment.

A successful candidate is approachable, dependable, detail-oriented, and able to manage multiple tasks with accuracy and follow-through while using

Qualifications

• Some college coursework and one year experience related to program specialty, or an equivalent combination of training and experience; OR three years of progressively responsible office/administrative experience.
• Experience providing administrative or customer service support in a professional environment and working with the public will be valuable.
• Ability to stay organized, manage multiple tasks, and shift priorities in a fast-paced office.

Responsibilities

• Respond to phone and email inquiries and support statewide client intake and registration process.
• Maintain and update client records and direct requests to appropriate staff or programs.
• Provide general administrative and office support and assist with workshops, meetings, special projects, and other SBDC activities.

Skills

Customer service

Organization

Communication

Problem-solving

Tools

CRM systems

Database software

Job description

The Alaska Small Business Development Center (Alaska SBDC) is hiring a Client Coordinator who enjoys helping people, solving problems, staying organized, and keeping things moving in a busy office environment. This highly visible position serves as a primary point of contact for entrepreneurs and small business owners reaching out to the Alaska SBDC and is an important part of our statewide team.

The Alaska SBDC provides no-cost business advising, workshops, tools, and resources to entrepreneurs and small business owners throughout Alaska. As the SBDC Client Coordinator, you will help connect individuals with the right SBDC services and resources by responding to phone and email inquiries, supporting the statewide client intake and registration process, maintaining client records, and directing requests to the appropriate staff or program. You will also provide administrative and office support and assist with workshops, meetings, special projects, and other SBDC activities. This is a fast-paced position with frequent interruptions and changing priorities. Much of the day involves balancing incoming requests with ongoing administrative work, so being able to stay organized, shift priorities, and follow through is an important part of the role.

You will be successful in this position if you are approachable, dependable, detail-oriented, and comfortable managing multiple tasks while maintaining accuracy and follow-through. Strong customer service, communication, organization, and problem-solving skills are important, along with comfort using email, shared files, calendars, databases, and other office technology. Experience providing administrative or customer service support in a professional environment and working with the public will be valuable. Experience with office technology, cloud-based systems, client relationship management systems, or similar databases is helpful. Experience with small businesses, economic development, higher education, government, nonprofit, or other public-service organizations is beneficial but not required. Most importantly, we are looking for someone who takes initiative, works well with others, and is comfortable figuring out the next step when the answer is not immediately obvious.

Minimum Qualifications

Some college coursework and one year experience related to program specialty, or an equivalent combination of training and experience; OR three years of progressively responsible office/administrative experience.

Position Details

This position is located at the SBDC Office in Anchorage, Alaska. This is a term-funded, full-time, non-exempt staff position complete with a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.

This position is part of a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

*This is a term-funded position reviewed annually for contract renewal at the University's discretion.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [e-mail].

The University of Alaska (UA) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

UAA:(Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension)Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or [e-mail] / 907-786-1214 or [e-mail].

UAF:(Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus)Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or [e-mail].

UAS:(Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus)Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing [e-mail].