Client Success & Inside Sales Specialist

Hydrasearch Company, LLC.; Stevensville (MD); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Training opportunities

Paid vacation, PTO, and holidays

Gym reimbursements

Job summary

Hydrasearch Company, LLC. in Stevensville, MD is seeking a Client Service Specialist to deliver customer service and inside sales support. Responsibilities include order entry, quotations, stock requests, and responding to inquiries, acting as a bridge between customers and production/engineering teams.

On-site role with a compensation range of $21.00–$26.00 per hour. The ideal candidate is organized, detail-oriented, and communicates effectively with both internal and external customers.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years in professional customer service or administrative role.
• Strong verbal and written communication; interact professionally with diverse stakeholders.
• Proficiency in Microsoft Excel and Outlook.
• Ability to manage high volumes of data and complex orders without sacrificing accuracy.
• On-site at our Stevensville, MD facility.

Responsibilities

• Respond to customer requests for quotes (RFQs) and provide information on product availability and lead times.
• Enter and manage orders within our ERP system, ensuring all technical and compliance specifications are documented.
• Partner with Production, Engineering, and Shipping departments to track order status and resolve potential delays.
• Address and resolve customer concerns regarding shipments, billing, or technical discrepancies with a professional, proactive approach.
• Maintain meticulous customer records and documentation in accordance with our quality management standards.

Skills

Customer service

Communication

Data entry

Order management

Data management

Microsoft Excel

Microsoft Outlook

Multitasking

Education

High School Diploma or equivalent

Associate’s or Bachelor’s degree in Business/Communications

Tools

Global Shop Solutions

SAP

Oracle

Job description

Hydrasearch Company, LLC. in Stevensville, MD is seeking a Client Service Specialist to deliver customer service and inside sales support. Responsibilities include order entry, quotations, stock requests, and responding to inquiries, acting as a bridge between customers and production/engineering teams.

On-site role with a compensation range of $21.00–$26.00 per hour. The ideal candidate is organized, detail-oriented, and communicates effectively with both internal and external customers.