Client Service Specialist I

Dixon Valve Company; Stevensville (MD); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Training opportunities

Paid vacation, PTO, and holidays

Job summary

Hydrasearch is seeking a Client Service Specialist to join our Stevensville, MD team. You will provide customer service and inside sales support, handling order entry, quotations, stock requests, and inquiries. You will act as the bridge between customers and production/engineering to ensure accurate requirements.

We value strong communication, organization, and a professional demeanor. This on-site role requires 2–3 years in customer service, proficiency with Excel and ERP systems, and a

Qualifications

• High School Diploma or equivalent required.
• 2–3 years in professional customer service or administrative role.
• Strong verbal and written communication; interact professionally with diverse stakeholders.
• Proficiency in Microsoft Office (Excel and Outlook).
• Ability to manage high volumes of data and complex orders accurately.
• On-site at Stevensville, MD facility.

Responsibilities

• Respond to requests for quotes (RFQs) and provide information on product availability and lead times.
• Enter and manage orders in our ERP system, ensuring all technical and compliance specifications are documented.
• Partner with Production, Engineering, and Shipping to track order status and resolve delays.
• Address and resolve customer concerns regarding shipments, billing, or technical discrepancies professionally.
• Maintain meticulous customer records and documentation per quality standards.

Skills

Verbal communication

Written communication

Excel

Outlook

Data management

Education

High School Diploma or equivalent

Tools

ERP systems (Global Shop Solutions, SAP, Oracle)

CRM software

Job description

Work Hours: 8:00 AM - 5:00 PM, Monday through Friday

Pay Range: $21.00 - $26.00/hour

Hydrasearch is looking for aClient Service Specialist to join our team in Stevensville, MD! The Client Service Specialist will provide customer service and inside sales support for Hydrasearch customers. Responsibilities will include order entry, generating quotations, stock requests, and responding to customer inquiries. Strong communication skills with internal and external customers is highly valued. A successful candidate will be highly organized, will be detail oriented, have a professional demeanor and have a positive attitude. In this role, you are more than just a point of contact; you are a solutions provider. You will manage the lifecycle of client interactions, from initial inquiry and technical quoting to order fulfillment and post-delivery support. You will act as the bridge between our customers and our internal production and engineering teams to ensure every requirement is met with accuracy.

At Hydrasearch , we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You’ll Do:

• Respond to customer requests for quotes (RFQs) and provide information on product availability and lead times.


• Enter and manage orders within our ERP system, ensuring all technical and compliance specifications are documented.


• Partner with Production, Engineering, and Shipping departments to track order status and resolve potential delays.


• Address and resolve customer concerns regarding shipments, billing, or technical discrepancies with a professional, proactive approach.


• Maintain meticulous customer records and documentation in accordance with our quality management standards.

What We're Looking For:

• High School Diploma or equivalent is required.


• Minimum of 2–3 years in a professional customer service or administrative role.


• Superior verbal and written communication skills; ability to interact professionally with diverse stakeholders.


• Strong skills in Microsoft Office (specifically Excel and Outlook).


• Proven ability to manage high volumes of data and complex orders without sacrificing accuracy.


• Reliability to work on-site at our Stevensville, MD facility.

Preferred Qualifications:

• Experience working within a manufacturing, aerospace, maritime, or distribution environment.


• Ability to read basic blueprints or understand technical product specifications.


• Prior experience using ERP systems (e.g., Global Shop Solutions, SAP, or Oracle) and CRM software.


• Associate’s or Bachelor’s degree in Business, Communications, or a related field.

What We Offer:

• Medical, dental, and vision insurance for you and your family


• Training opportunities


• Paid vacation, PTO, and holidays


• Gym reimbursements, and more!

Who We Are: Hydrasearch is a U.S. manufacturer specializing in fluid-transfer and control systems for maritime, aerospace, and defense applications. Since its founding in 1962, Hydrasearch has developed capabilities in hose assemblies, valve fittings, and customer machined parts, often to meet MIL-SPEC and naval standards.

Join us and be a part of a team that values your contributions and supports your goals!

We do not provide sponsorships to work in the United States.

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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